VRINDA MALOOR
Fort St. John,BC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
CSR
Technical Safety BC
11.2021 - Current
- Receive, review, and process applications for services in order to ensure that services are administered with required standards. Processing permit applications, assisting with inspection requests, and payment processing.
- Process license and certification/re-certification applications and respond to applicant inquiries. Exam booking, exam invigilation for trade persons and update data to computer based systems. Provides advice on license and certification requirements such as bonding, annual license renewal fees and certification holders responsibilities.
- Supports computer-based permitting system by informing and advising homeowners, trades persons, and contractors wishing to apply for permits or make inspection requests, either in person, by phone, or online. This includes basic troubleshooting and coaching users, both internal and external to Technical Safety BC, and advising on remedies to ensure system effectiveness.
- Provides service-oriented information to contractors, homeowners, staff within government agencies, utilities, municipalities and the general public on legislation, regulations, policies and procedures related to programs for multiple technologies. This can include standard advice on appropriate steps to deal with an immediate hazard or emergency in response to public inquiries.
- Provides in-person assistance for public with permits, certifications, and license applications.
-Provides additional administrative support to department staff such as administration of office supplies, mail processing, preparation of basic correspondence, filing etc. - Provides off-contact support for Contact Centre
Tax Preparer
H&r Block
01.2023 - 05.2023
- Conducts interviews for the purpose of preparing complete, accurate tax returns utilizing Block's customer service and programs. Provides tax information and offers appropriate tax saving suggestions.
- Practices excellent client services techniques to maximize the number of new and retuning clients, not limited to but including contacting prior clients through the Employer Client Connect as directed.
- Completes the required documentation for Efile and Instant Refund service and delivers these services according to employer procedures.
- Collects all payments according to current Employer policy and procedures.
- Collects all payments according to current Employer policy and procedures.
- Reviews the status of COD, Hold and Drop-offs returns on an ongoing basis, following up with clients as necessary and reviews bulletin board items and responds accordingly.
- Answers questions or handles inquiries from clients and other Block Associates, in person or on the phone and conducts any necessary research that may be required to provide complete and accurate responses.
- Assist other associates in the office in a team environment as required for the purpose of enhancing the client experience.
- Demonstrates competency in the area of income tax knowledge and utilizes Block's continuing professional education programs to attain, maintain, and strengthen tax expertise.
Administrative Assistant
iDesign Kitchen & Interiors Ltd
01.2021 - 10.2021
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Processed invoices and expenses using POYNT to facilitate on-time payment
- Monitored manager's work calendar and scheduled appointments, meetings, and travel
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions
- Coordinated bookkeeping activities in Sage50
- Scheduled office meetings and client appointments for staff teams
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Inventory Associate
WIS International
02.2020 - 09.2020
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
- Created reports detailing inventory costs, deliveries and usage
- Maintained inventory count, tracked usage and documented variances.
Education
Post Degree Diploma - Project Management
Douglas College
Vancouver, BC12.2020
Bachelor of Technology - Civil Engineering Technology
KMEA Engineering College
05.2018
High School - Computer Science
Amrita Vidyalayam
05.2012
Skills
- Quality Assurance
- Client Focus
- Technical Proficiency
- Call Center Experience
- Training and Development
- Adaptability
- Positive Attitude
Timeline
Tax Preparer
H&r Block
01.2023 - 05.2023
CSR
Technical Safety BC
11.2021 - Current
Administrative Assistant
iDesign Kitchen & Interiors Ltd
01.2021 - 10.2021
Inventory Associate
WIS International
02.2020 - 09.2020
Post Degree Diploma - Project Management
Douglas College
Bachelor of Technology - Civil Engineering Technology
KMEA Engineering College
High School - Computer Science
Amrita Vidyalayam
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