Vrinda Hari
Toronto,Canada
Summary
- Customer-focused problem solver with a strong ability to handle inquiries, resolve complaints, and ensure customer satisfaction.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) for documenting processes, preparing reports, and creating presentations.
- Exceptional communication skills, with the ability to collaborate in team environments and work independently when required.
- Highly organized and detail-oriented, skilled at managing multiple tasks, prioritizing customer needs, and meeting deadlines under pressure.
- Adaptable and quick learner, capable of taking on new responsibilities with minimal guidance.
- Known for maintaining professionalism and confidentiality when handling sensitive customer information.
Overview
4
4
years of professional experience
Work History
Student Relations Officer
Santa Monica Study Abroad Ltd
02.2024 - 09.2024
- Provide advisory services to students, assisting them with educational choices and adjustments to programs
- Facilitate the admission process and visa applications, ensuring a smooth experience for international students
- Maintain regular communication with students, resolving queries and delivering exceptional support throughout the application process
Student Project Officer
Santa Monica Study Abroad Pvt Ltd
11.2020 - 01.2023
- Conducted market analysis to identify trends and support decision-making for customer engagement
- Managed customer feedback and inquiries, addressing concerns to improve service quality and satisfaction
- Assisted the sales team with customer documentation, including preparing proposals and maintaining customer records, ensuring efficient data management
- Coordinated events and promotional activities, while handling administrative tasks and supporting financial transactions
Education
Graduate Certificate - Project Management
Canadore College
08.2024
Masters - Business Administration
University of Mysore
10.2020
Bachelors - Commerce
Mahatma Gandhi University
03.2018
Skills
- Customer Service & Support
- Complaint Resolution
- Client Relationship Management
- Data Entry & Documentation
- Problem-Solving
- Market Research & Analysis
- Multitasking & Time Management
Languages
English
Full Professional
Timeline
Student Relations Officer
Santa Monica Study Abroad Ltd
02.2024 - 09.2024
Student Project Officer
Santa Monica Study Abroad Pvt Ltd
11.2020 - 01.2023
Masters - Business Administration
University of Mysore
Bachelors - Commerce
Mahatma Gandhi University
Graduate Certificate - Project Management
Canadore College
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