Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vrinda Hari

Toronto,Canada

Summary

  • Customer-focused problem solver with a strong ability to handle inquiries, resolve complaints, and ensure customer satisfaction.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) for documenting processes, preparing reports, and creating presentations.
  • Exceptional communication skills, with the ability to collaborate in team environments and work independently when required.
  • Highly organized and detail-oriented, skilled at managing multiple tasks, prioritizing customer needs, and meeting deadlines under pressure.
  • Adaptable and quick learner, capable of taking on new responsibilities with minimal guidance.
  • Known for maintaining professionalism and confidentiality when handling sensitive customer information.

Overview

4
4
years of professional experience

Work History

Student Relations Officer

Santa Monica Study Abroad Ltd
02.2024 - 09.2024
  • Provide advisory services to students, assisting them with educational choices and adjustments to programs
  • Facilitate the admission process and visa applications, ensuring a smooth experience for international students
  • Maintain regular communication with students, resolving queries and delivering exceptional support throughout the application process

Student Project Officer

Santa Monica Study Abroad Pvt Ltd
11.2020 - 01.2023
  • Conducted market analysis to identify trends and support decision-making for customer engagement
  • Managed customer feedback and inquiries, addressing concerns to improve service quality and satisfaction
  • Assisted the sales team with customer documentation, including preparing proposals and maintaining customer records, ensuring efficient data management
  • Coordinated events and promotional activities, while handling administrative tasks and supporting financial transactions

Education

Graduate Certificate - Project Management

Canadore College
08.2024

Masters - Business Administration

University of Mysore
10.2020

Bachelors - Commerce

Mahatma Gandhi University
03.2018

Skills

  • Customer Service & Support
  • Complaint Resolution
  • Client Relationship Management
  • Data Entry & Documentation
  • Problem-Solving
  • Market Research & Analysis
  • Multitasking & Time Management

Languages

English
Full Professional

Timeline

Student Relations Officer

Santa Monica Study Abroad Ltd
02.2024 - 09.2024

Student Project Officer

Santa Monica Study Abroad Pvt Ltd
11.2020 - 01.2023

Masters - Business Administration

University of Mysore

Bachelors - Commerce

Mahatma Gandhi University

Graduate Certificate - Project Management

Canadore College

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Vrinda Hari