Vrigitte Apostol
Manteca
Summary
Compassionate and service-driven professional with over 10 years of experience in operations support, healthcare coordination, and client-facing roles. Seeking a receptionist position in a senior living or healthcare setting where exceptional communication, organizational skills, and a warm, welcoming demeanor can enhance the experience of residents, families, and visitors. Proven ability to manage high call volumes, schedule appointments, maintain accurate records, and support seamless daily operations with professionalism and care.
Overview
7
7
years of professional experience
Work History
Service Operations Supervisor
Syserco, Inc
01.2021 - Current
- Acted as the first point of contact for clients, maintaining a professional and friendly demeanor to build lasting relationships and ensure a positive customer experience.
- Managed high-volume phone and email communication using Outlook and Zendesk, directing inquiries and coordinating with relevant departments for prompt response.
- Responded to client service requests and emergencies with urgency, tracking issues to resolution and ensuring consistent follow-up to maintain satisfaction.
- Coordinated technician schedules and on-site visits, using digital tools to maintain efficiency and service continuity.
- Organized internal and external events such as workshops and team activities, ensuring proper planning, setup, and professional execution.
- Maintained accurate documentation and supported leadership with administrative tasks, contributing to operational consistency and service excellence.
- Fostered a clean, organized, and professional workplace by aligning with company presentation standards and promoting team accountability.
- Facilitated clear and courteous communication across departments, reinforcing professional standards in both internal and external messaging.
Service Coordinator II
Syserco, Inc
11.2018 - 01.2021
- Provided front-line support by coordinating daily service activities and ensuring customer needs were addressed with professionalism and care.
- Handled incoming phone calls and emails from clients, routing inquiries to appropriate departments and ensuring timely follow-up.
- Scheduled and organized technician visits, maintaining calendars and service timelines to meet client expectations and improve overall efficiency.
- Maintained up-to-date service records using work order systems and spreadsheets, supporting accurate reporting and easy access to client data.
- Fostered smooth communication between clients and internal teams to resolve issues quickly and professionally, ensuring high satisfaction.
- Created and organized documents using Word and Excel to enhance accessibility and streamline service documentation processes.
- Contributed to a clean and well-organized work environment by supporting office upkeep and presentation standards.
Access Operations Agent
Stanford Health Care
07.2018 - 11.2018
- Provided friendly, professional support to patients and visitors through high-volume call, email, and fax communications, ensuring a positive first impression and prompt assistance.
- Handled appointment scheduling, rescheduling, and cancellations across multiple departments, ensuring accuracy and efficiency.
- Directed patient inquiries to the appropriate department or personnel, ensuring timely follow-up and support.
- Maintained detailed, up-to-date patient records and appointment logs using internal systems to support operational accuracy and continuity.
- Escalated urgent concerns professionally, ensuring critical needs were met promptly and with care.
- Promoted a courteous and organized work environment, contributing to team efficiency and customer satisfaction.
Education
Bachelor of Science - Health Sciences (Concentration: Administration and Management)
California State University - East Bay
Hayward, CA06.2017
Skills
- Front Desk & Client Service
- Multiline Phone System & Call Routing
- Calendar & Appointment Scheduling
- Customer Communication & Follow-Up
- Microsoft Office (Outlook, Word, Excel)
- Zendesk & Work Order Systems
- Event & Activity Coordination
- Data Entry & Records Management
- Team Support & Administrative Tasks
- Professional Verbal and Written Communication
- Adaptability
LANGUAGES
English | Native
Tagalog | Intermediate
Timeline
Service Operations Supervisor
Syserco, Inc
01.2021 - Current
Service Coordinator II
Syserco, Inc
11.2018 - 01.2021
Access Operations Agent
Stanford Health Care
07.2018 - 11.2018
Bachelor of Science - Health Sciences (Concentration: Administration and Management)
California State University - East Bay
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