Veroniqua Barnes
Dartmouth,NS
Summary
Friendly and assertive19 year old with excellent communication and customer service skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
KFC
04.2024 - 12.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cooperative Education Student
Royal LePage Atlantic
04.2024 - 06.2024
- Promoted a growth mindset by getting and asking for constructive feedback and encouraging perseverance in challenging tasks.
- Generating leads through cold calling and networking events, expanding the clientele base.
- Gaining valuable insights in local real estate trends by attending seminars and conferences.
- Assisted in planning and running special events, such as open houses, private viewings and fundraiser events.
Retail Sales Associate
Lids
08.2023 - 01.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Team Member
Tim Hortons
04.2022 - 07.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
Education
Bachelor of Arts - BEDS Program
Dalhousie University
Halifax04-2030
High School Diploma -
Cole Harbour District High School
Dartmouth, NS06-2024
Associate of Science - Extra Science Credit
Dalhousie University
Halifax01-2024
Skills
- Store Opener/Closer
- Quick Counting/Money handling skill
- Customer Service/People skills (I love talking with customers)
- Clean Freak/Detail Oriented
Timeline
Customer Service Representative
KFC
04.2024 - 12.2025
Cooperative Education Student
Royal LePage Atlantic
04.2024 - 06.2024
Retail Sales Associate
Lids
08.2023 - 01.2024
Team Member
Tim Hortons
04.2022 - 07.2023
Bachelor of Arts - BEDS Program
Dalhousie University
High School Diploma -
Cole Harbour District High School
Associate of Science - Extra Science Credit
Dalhousie University
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