Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

VRAJKUMAR PATEL

Regina,Saskatchewan

Summary

  • Results-driven and detail-oriented professional with a proven track record in customer service, financial management, and team collaboration. Skilled in cash handling, payments processing, and building strong customer relationships. Multilingual with proficiency in English, Hindi, Gujarati, and Punjabi. Experienced in inventory management and dedicated to ensuring customer satisfaction.
  • Ability to handle diverse tasks, including inventory management and customer payments. Committed to ensuring customer satisfaction and driving sales through effective stock management.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Uniformed Asset Protection Personnel

Loblaws
07.2023 - Current
  • Legal Compliance: Stay informed about local laws and regulations related to theft and security. Ensure all actions taken comply with legal requirements
  • Risk Assessment: Conduct risk assessments to identify potential security risks. Make recommendations for improvements in security measures. Conduct regular patrols of the store premises
  • Deterring theft: Maintained a strong presence at entry/exit doors, actively deterring theft and monitoring suspicious activity. Provide feedback and insights on potential security vulnerabilities
  • Loss prevention: Conduct thorough receipt checks for date, store location, and purchase accuracy. Identify and report any suspicious behavior or activities
  • Customer Service: Provided assistance to paraplegic shoppers, ensuring their convenience and safety.

Senior Overnight Stocker

Loblaws
01.2022 - 07.2023
  • Training and Onboarding: Assist in training new team members when required. Share knowledge and best practices with colleagues.
  • Communication with Management: Report any discrepancies in inventory or stocking issues to management. Communicate effectively with supervisors regarding workload and progress.
  • Inventory Documentation: Keep accurate records of incoming and outgoing products. Assist in conducting periodic inventory counts.
  • Equipment Operation: Operate equipment such as pallet jacks, forklifts, or hand trucks safely and efficiently. Report any equipment malfunctions or issues.
  • Inventory management: Monitor inventory levels and restock shelves as needed. Ensure that popular or fast-selling items are readily available. Regularly check and maintain the appearance of shelves.

Store Manager

Subway
09.2019 - 02.2020


  • Overall Operations Management: Oversee and manage the day-to-day operations of the store. Ensure that the store is clean and well-maintained
  • Staff Management: Recruit, train, and supervise staff members. Create work schedules and manage employee performance. Address any employee-related issue or conflict
  • Sales and Marketing: Implement strategies to increase sales and meet targets. Execute marketing initiatives and promotions
  • Budgeting and Financial Management: Develop and manage the store budget. Monitor expenses, sales, and profits. Implement cost-control measures to achieve financial targets
  • Inventory Control: Manage inventory levels to prevent shortages and excess stock. Place orders for supplies and ingredients as needed
  • Problem Solving: Address any operational challenges that arise. Implement solutions to improve efficiency and performance
  • Reporting: Prepare and submit regular reports to higher management. Provide updates on key performance indicators.

Sales Executive & Customer Service Representative

D-Mart Superstore
04.2018 - 06.2019
  • Customer service: Provided excellent customer service, addressed complaints, and handled inquiries. Handling calls through the call center, addressing language barriers and complex policies
  • Compliance with store policies: Referencing store policies and procedures to approve/deny requests for refund/exchange requests
  • Record keeping: Compiling and retrieving data from records, entering information into databases
  • Promotions and Marketing: Implement promotional activities and marketing initiatives to drive customer traffic and increase sales
  • Team Collaboration: Collaborate with colleagues to achieve sales targets. Assist team members during peak hours or special events
  • Training and Onboarding: Assist in training new sales and customer service team members. Share knowledge about effective customer service practices
  • General responsibilities: Product knowledge, Upselling and Cross-selling, Cash handling, Inventory management, complain resolution, reporting etc.

Housekeeper & Receptionist

The Pacific Hotel
09.2017 - 01.2018
  • Reservation Management: Handle guest reservations through various channels (phone, online, in person). Ensure accurate information and availability are provided to guests
  • Billing and Payment Processing: Process guest payments during check-in and check-out. Provide accurate billing information and resolve any billing discrepancies
  • Maintaining Guest Records: Keep accurate records of guest information and preferences. Ensure guest profiles are up-to-date in the hotel's system
  • Check-in/Check-out Procedures: Streamline the check-in and check-out processes for efficiency. Ensure guests receive a warm welcome and a smooth departure
  • Supply Inventory: Monitor and replenish essential supplies at the front desk. Coordinate with relevant departments for inventory needs


Education

Diploma - Computer Science

University of Regina
Regina, SK
12.2023

Skills

  • Technical Proficiency: Advanced skills in Microsoft Office applications (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides) In-depth knowledge of computer systems and networks acquired through a diploma in Computer Science
  • Customer Relationship Management: Proven track record in building strong customer relationships through effective communication and problem-solving Ability to provide excellent customer service, address inquiries, complaints, & ensure customer satisfaction
  • Financial Management: Experience in cash handling, payments processing, and billing procedures Demonstrated financial responsibility through roles involving budgeting, inventory management, and loss prevention
  • Team Collaboration: Expertise in resolving conflicts and addressing complex issues particularly in roles involving customer service and team management Ability to work seamlessly with cross-functional teams in dynamic environments
  • Problem-Solving Skills: Adept at addressing operational challenges and implementing effective solutions to improve efficiency and performance Demonstrated proficiency in conflict resolution and customer service principles
  • Administrative and Office Skills: Familiarity with office and administrative processes,procedures & protocols Proficient computer skills & minimum typing speed of 60 WPM
  • Health and Safety Compliance: Adhered to health and safety regulations in various roles Ensuring a safe environment for both customers and employees

    • Volunteer Work Experience :

  • Bird Rescue: Assisted in rescuing and caring for injured or entangled birds by providing immediate care/First Aid until medical help arrives during kite flying festivals in India (Uttrayan) in 2017, 2018, and 2019

Certification


  • Diploma in Computer Science
  • Security Guard
  • CannSell: Standard
  • CannaSell



AVAILABILITY :

  • Full Time

Languages

English
Full Professional
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Full Professional

Timeline

Uniformed Asset Protection Personnel

Loblaws
07.2023 - Current

Senior Overnight Stocker

Loblaws
01.2022 - 07.2023

Store Manager

Subway
09.2019 - 02.2020

Sales Executive & Customer Service Representative

D-Mart Superstore
04.2018 - 06.2019

Housekeeper & Receptionist

The Pacific Hotel
09.2017 - 01.2018

Diploma - Computer Science

University of Regina

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