Vraj Patel
Experienced IT support candidate
Hamilton,ON
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support
Amazon
07.2022 - Current
- Configured, monitored and maintained network hardware, software and communication links.
- Developed user profiles, set up permissions and monitored system security for associates using Microsoft systems.
- Tested SQL scripts for accuracy and reliability.
- Monitored database systems for peak performance levels.
- Installed and configured computer systems, networks, printers and scanners in accordance with established standards.
- Configured and maintained various network devices such as routers, switches, firewalls.
- Implemented security measures to protect the network from unauthorized access or malicious attacks.
Technical Support Representative
Concentrix
11.2021 - 06.2022
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Diagnosed system errors and implemented solutions to resolve them.
- Identified potential areas for improvement in existing products or services.
- Recommended upgrades or additional features that could enhance user experience.
- Documented all activities related to technical support including processes, updates, changes made.
Junior Network Engineer
Carewell healthcare
Ahmedabad, Gujarat
01.2021 - 09.2021
- Configured, maintained, and monitored network equipment such as routers, switches, firewalls, and wireless access points.
- Assisted in the design of new network infrastructures to meet organizational needs.
- Developed and implemented system security policies and procedures to ensure compliance with industry standards.
- Deployed LAN and WAN hardware and software solutions including routers, switches, firewalls, VPNs.
- Troubleshot complex network problems involving multiple systems and protocols.
Education
Software Support - Computer Systems Technology -
Mohawk College - Hamilton, ON
04.2022
Skills
- Firewalls and Endpoint Security
- Technical Troubleshooting
- Connectivity Troubleshooting
- IP Addressing and Subnetting
- Database Development
- SQL Reporting
- DNS configuration
- DBMS
- Systems Analysis
- LAN/WAN
- DHCP/DNS Ethernet and Firewall Proficient
- Linux Programming and Administration
- VMware and Oracle VM
- Amazon Web Services
Certification
- AWS - certified cloud practitioner
- Microsoft Azure
Timeline
IT Support
Amazon
07.2022 - Current
Technical Support Representative
Concentrix
11.2021 - 06.2022
Junior Network Engineer
Carewell healthcare
01.2021 - 09.2021
Software Support - Computer Systems Technology -
Mohawk College - Hamilton, ON
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