VRAJ SHAH
Toronto,ON
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Sofitel, BKC
08.2021 - 08.2023
- Greeting customers with a smile
- Partnering with other Crew and Managers to meet target goals during your shift
- Ensuring items are well stocked, restaurant is cleaned, and follow recipes with great attention to detail
- Assisted following departments during my tenure: Food and beverage | Housekeeping | Bakery | Laundry and Human Resource | Front desk and bell desk
- Interacted with customers by phone, email, or in-person to provide information.
Server
Smokin Joes Restaurant
06.2016 - 07.2021
- Set up tables meticulously, prioritizing hygiene and organization
- Welcome and assist customers upon arrival
- Provide menus, aid in food/beverage choices, and take and serve orders
- Offer product advice, work with colleagues, and ensure positive complaint resolution
- Manage billing and payment, collaborating seamlessly with kitchen and bar staff.
Education
Graduate Certificate, Business Program -
Algoma University
04.2024
Bachelors of Hotel Management, Hospitality and Tourism -
Rizvi College of Hotel Management And Catering
04.2016
Skills
- Responsible for handling cash at Point of Sales (POS) and Telephone orders
- Dining area maintenance
- Food and Beverage Service
- Workflow Coordination
- Food sales and promotion
- Ability to carry heavy weight items
- Problem-solving abilities in fast-paced environment
- Guest Relations Management
- Experienced with Microsoft Office (Word, Excel, PowerPoint) on Windows
Availability
- Monday - NA
- Tuesday - Open
- Wednesday - Open
- Thursday - Open
- Friday - Open
- Saturday - Open
- Sunday - Open
Certification
- Smart Serve
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Server
Sofitel, BKC
08.2021 - 08.2023
Server
Smokin Joes Restaurant
06.2016 - 07.2021
Graduate Certificate, Business Program -
Algoma University
Bachelors of Hotel Management, Hospitality and Tourism -
Rizvi College of Hotel Management And Catering
- Smart Serve
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