Vraj Patel
Fort McMurray,Canada
Summary
Detail-oriented Account Manager with many years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing customer applications systematically to deliver value and maximize sales in the territory. Proficient in identifying customer needs, providing tailored solutions, and closing opportunities effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
5
5
years of professional experience
Work History
Account Manager
Veolia Water Technologies & Solutions
Fort McMurray, AB
04.2019 - Current
- Assisting customers by offering comprehensive industrial water testing, analysis, and recommendations.
- Maintaining oversight of daily chemical inventory management, monitoring, and purchasing in support of industrial water treatment processes.
- Managing various projects aimed at achieving water conservation, savings and optimizing chemical usage for customers.
- Identifying and working on solution generation on potential customer applications to drive revenue growth in target area.
- Producing and presented monthly financial reports on customer's chemical consumption.
- Generating regular bi-weekly reports showcasing KPI performance for customer review.
- Providing technical support to customers by addressing queries on chemical optimization and water treatment process operations.
- Regularly inspecting tanks, filters, piping systems, pumps, and other components for proper operation.
- Driving customer engagement by hosting quarterly business reviews focusing on KPI performance and chemical financials.
- Assist in creating extensive training materials on chemical water treatment for plant personnel and Operators
- Formulating contingency procedures to address problems in Boiler and Condensate systems occurring during equipment malfunctions or turnaround periods.
- Evaluating performance of Boiler, Condensate, and Recycle Cooling Water systems through process modeling and mass balances.
- Constantly focussing on building and retaining long-lasting customer connections to provide exceptional value.
Field Service Representative
Suez Water Technologies & Solutions
Fort McMurray, AB
03.2019 - 05.2019
- Maintained accurate records of chemical inventory and facilitated on-time deliveries for industrial water treatment processes.
- Performed water analysis and generated comprehensive reports for customers.
- Maintained site paperwork including Bill of Ladings, Blanket Permits, Operator Log sheets.
- Conducted Field Level Hazard Assessments at customer site prior to every field task.
- Ensured the safety of chemical tanks, analyzers, injection systems, and pipelines by regularly inspecting materials and equipment for any possible hazards.
- Provided technical support and troubleshooting assistance to customers in the field.
Education
Master of Engineering (Environmental Engineering) - Environmental Engineering
University of Ottawa
01.2019
Bachelor of Engineering (B.Eng.) in Mechanical - Mechanical Engineering
Gujarat Technological University
01.2016
Skills
Software skills:
- GPS-X 62 (Wastewater Plant Simulator)
- GoldSim (Monte Carlo Simulation Software)
- ANSYS FLUENT 150
- PI Workbook, PI Data
- Microsoft Office and Google Sheets & Docs (Advanced)
- Solver & Regression Analysis
Technical Skills:
- Chemical Handling, Hazardous waste management, Laboratory Testing, System Troubleshooting
- Proposal Writing, Customer Engagement, Customer Satisfaction
- Chemical processes, Equipment Operation, Documentation skills
Management skills:
- Relationship Building, Problem-Solving, Excellent communication skills
- Leadership, Decision-Making
- Critical Thinking, Positive Attitude
University Projects
- Anaerobic-MBR (Membrane bioreactor) system for treating municipal wastewater summarizing the membrane characteristics. (2018)
- Watershed Development at The Inner Niger Delta using GoldSim simulation software. (2018)
- Literature study report on replacement of Ferric Chloride (FeCl3) with Poly Aluminum Chloride (PAC) for drinking water Coagulation. (2018)
- Successfully completed a subject-oriented project of implementing a modified University of Cape Town (UCT) process to treat municipal wastewater at Robert O. Pickard Environmental Centre (ROPEC), treatment facility in Ottawa, ON. (2017)
- Designed a Rankine Cycle according to the given specifications of the equipments of a Thermal Power Plant during the term work in Summer Program at Kansas State University, USA. (2015)
Areas Of Interest
- HPI, CPI Industrial Water Treatment
- Water and Wastewater Treatment - Municipal
- Water Resources, Management and Conservation
- Energy (Renewable/ Non-Conventional Sources)
Professional Society Memberships
- Lead the Early Career Professional Network (ECPN) for Veolia Water Technologies & Solutions (2021-2023)
- Member of The Association of Professional Engineers and Geoscientists of Alberta (2021- present)
- Member of student chapter at Water Environmental Association of Ontario (WEAO) (2017-2019)
- Student member of American Water Works Association (AWWA) (2017-2019)
- Student member of American Society of Mechanical Engineers (ASME) (2017-2019)
Curricular Activities
- Member of Fort McMurray Cricket team (2019 – present)
- Member of Badminton Club in Fort McMurray, AB (2019 – present)
- Former Member (Captain) of ADIT College Soccer Team (2013-2016).
- Represented School for National Cadet Corps (NCC) Combined Annual Training Camp from 23/08/2008 to 01/09/2008 securing “A” grade.
- Represented School for CBSE Inter Zonal (West Zone) Badminton Team (2007-2009).
Professional References
- Sandeep Atwal, Area Manager, Veolia Water Technologies & Solutions, Sandeep.atwal@veolia.com, 587-337-3448
- Rahat Ali, Site Manager, Veolia Water Technologies & Solutions, Rahat.ali@veolia.com, 587-919-6256
Timeline
Account Manager
Veolia Water Technologies & Solutions
04.2019 - Current
Field Service Representative
Suez Water Technologies & Solutions
03.2019 - 05.2019
Master of Engineering (Environmental Engineering) - Environmental Engineering
University of Ottawa
Bachelor of Engineering (B.Eng.) in Mechanical - Mechanical Engineering
Gujarat Technological University
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