Vraj Patel
Toronto
Summary
"Results-driven and customer-focused professional with over 5 years of experience in retail management. Proven track record of exceeding sales targets and driving operational excellence. Adept at leading high-performing teams to deliver exceptional customer service and achieve business objectives. Skilled in strategic planning, inventory management, and implementing effective sales strategies. Demonstrated ability to analyze market trends, identify opportunities for growth, and enhance overall store performance. Seeking a challenging leadership role where our passion for delivering an outstanding customer experience and strong business acumen can drive success."
Overview
5
5
years of professional experience
Work History
Customer Service Executive
Virgin Mobile
08.2022 - 09.2023
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Increased efficiency and team productivity by promoting operational best practices.
- Processed customer service orders promptly to increase customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
Supervisor
Little Caesars Pizza
06.2022 - 09.2023
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Maintained compliance with company policies, objectives, and communication goals.
Sandwich Artist
Subway
07.2021 - 04.2022
- Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Operated manual and electric appliances to peel, slice, and trim food.
- Shared information with customers about menu items, preparation methods, and ingredients.
Customer Service Representative
DMart Store
02.2019 - 03.2021
- Investigated and resolved accounting, service and delivery concerns.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Cross-trained and provided backup support for organizational leadership.
- Tracked customer service cases and updated service software with customer information.
Education
BBA - Banking And Finance
Humber College
Toronto, ON04.2025
High School Diploma -
Corner Brook Regional High
Corner Brook, NL05.2023
Skills
- Account updating
- Translation and Interpretation Services
- Client Engagement
- Product Recommendations
- MS Office
- Data Collection
- Client Relations
- Relationship Building
- Understanding Customer Needs
- Account Management
Languages
English
Full Professional
Timeline
Customer Service Executive
Virgin Mobile
08.2022 - 09.2023
Supervisor
Little Caesars Pizza
06.2022 - 09.2023
Sandwich Artist
Subway
07.2021 - 04.2022
Customer Service Representative
DMart Store
02.2019 - 03.2021
BBA - Banking And Finance
Humber College
High School Diploma -
Corner Brook Regional High
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