Mykhaylo (Misha) Vovchak

• Built and maintained systems managing the distribution of thousands of trees annually and coordinating planting operations, improving tracking, scheduling, and reporting efficiency.
• Developed and maintained a client portal and administration interface using React, Next.js, TypeScript, and Web Components, enhancing user experience and streamlining workflows for hundreds of users.
• Integrated CRM and CMS systems with Zoho CRM APIs and Deluge scripting, reducing manual steps in customer and content management by nearly half.
• Automated invoicing for monthly billing cycles, cutting manual effort by around 55% and boosting billing accuracy and timeliness, which contributed to improved cash flow.
• Implemented error monitoring and automation using Axiom and scheduled CRON jobs, maintaining system uptime above 99.5%.
• Designed and scheduled CRON jobs for recurring task automation, increasing operational efficiency by an estimated 25%.
• Optimized backend performance and scalability with caching strategies and efficient data handling in Node.js and Fastify services built in TypeScript, supporting growing user demand.
• Ensured reliable data flow and synchronization across platforms via REST APIs, improving data consistency for integrated systems.
• Automated deployments with Vercel and GitHub Actions, speeding up release cycles by roughly 40% through streamlined deployment processes.
• Led architectural discussions to establish best practices in software design and scalable system architecture, elevating team standards and code quality.

• Led the development of AI-driven conversational applications for customer contact centers, improving resolution times by up to 30% and increasing customer satisfaction scores.
• Mentored junior engineers through regular coaching sessions, contributing to a 40% improvement in team coding proficiency and enabling several to take on senior roles.
• Designed scalable microservices architectures that boosted system reliability and fault tolerance, reducing downtime incidents by 25% and supporting growing user traffic.
• Implemented automated testing frameworks that increased code quality, cut deployment cycles by nearly 35%, and lowered release-related issues by 20%.
• Utilized TypeScript and Node.js to develop robust back-end services, ensuring consistent performance and easier maintenance.
• Combined Finite State Machines with advanced AI techniques to create intelligent, context-aware conversational flows, enhancing user engagement and interaction accuracy.

• Served as a senior front-end engineer on a core SurveyMonkey.com team focused on advanced survey analysis and data visualization
• Delivered new paid customer features by writing detailed technical specifications, managing project plans, and developing complex React components using ES6, TypeScript, and GraphQL
• Supported UI development for SurveyMonkey's Zoom integration, enabling the platform to scale to 50,000 simultaneous users per survey with near real-time data updates
• Held ownership of key projects including response quality detection and a drag-and-drop report builder, while contributing to shared component libraries to promote reusability and maintainability
• Enhanced developer productivity through the introduction of improved coding standards and acceleration of local development environments
• Actively participated in the STAR interview board, conducting in-depth technical interviews and providing actionable feedback to HR for candidate selection
• Mentored and guided junior developers and new hires, fostering technical growth and seamless team onboarding
• Managed staging and production deployments, ensuring smooth release cycles and system stability

• Provided mentorship to over a dozen developers across the company, helping improve team skills and project delivery quality.
• Conducted technical interviews for developers at various levels, contributing to the successful hiring of key team members who improved department capacity.
• Delivered company-wide presentations on emerging technologies, engaging 50+ employees and fostering awareness and adoption of new tools.
• Collaborated with cross-division teams to build proofs of concept and prototypes for new projects, accelerating innovation cycles and validating ideas quickly.

• Led the development of the NASCAR credentialing system project, managing a team of 6 developers to deliver the solution on time and meeting 100% of client requirements.
• Created over 50 technical stories and assigned tasks to team members, maintaining clear communication and achieving steady progress with an on-schedule completion rate above 95%.
• Developed detailed technical specifications and use cases, providing a foundation that reduced development rework by 20% and testing defects by 15%.
• Designed front-end architecture using React, Redux, and Webpack, resulting in a scalable and maintainable user interface that supported 1,000+ concurrent users without performance degradation.
• Successfully built a payment system supporting a hybrid mobile application connected to a scanner (Xamarin), an event management portal, and a permission-based authentication system, facilitating secure and efficient event access processing for tens of thousands of credential holders.
• Developed multiple internal applications for NASCAR, including provisioning, registration, and administration portals, improving operational workflows and data management efficiency by 30%.

• - Worked on an enterprise multi-tenant golf course management platform.
• - Transformed legacy JSP code to a single-page angular application.
• - Led a small team of front-end developers.
• - Made architectural decisions and provided recommendations on choices of technologies for various projects.
• - Delivered a complete administration portal to the client.

• - Developed the front end for an enterprise solution for airplane pilots.
• - Restructured the existing code into a modular MVC architecture.
• - Built a reporting solution using the BackboneJS framework.
• - Created a MAVEN plugin to run front-end builds as part of the continuous integration process.

• - Developed features for a public-facing social media collaboration portal (KnockoutJS, jQuery, Masonry, PHP).
• - Built the mobile version of the website (BackboneJS, marionette).
• - Worked in a fast-paced environment due to frequent change requests and feature POCs.

• - Contributed to building the front-end for a smart grid data analysis portal.
• - Wrote testable and maintainable code using Javascript (backboneJS) and Groovy.
• - Developed complex user interfaces for provisioning software used by technicians on-site.
• - Challenges include building a customizable dashboard with drag-and-drop functionality to facilitate the use of the application on mobile devices, offline support, etc.

• Responsible for building the UI for several applications, including a mystery shopping platform used by hundreds of users monthly, improving user engagement and data collection accuracy.
• Built a full-screen kiosk application platform installed in multiple public locations, supporting up to 50,000 interactions per month and maintaining high availability and responsiveness.

• - Developed web and email marketing campaigns as well as pieces of internal CRM. The technologies used were PHP, Perl, Javascript, Jquery, HTML, CSS, and PERL.

• - Built various web applications using PHP, JS/jQuery for governmental and private clients. Implemented WCAG guidelines for accessible websites; developed a JS Video player

• - Developed a web application to manage clients’ data and send announcements and alerts to the customers using PHP, HTML, and CSS.

• - Worked towards delivering a custom CRM for the fishing industry using ASP, PHP, HTML, CSS, and Microsoft SQL.

Online Coursework toward Bachelor of Software Engineering

Completed nearly 11 university-level courses in Software Engineering, balancing full-time work while deepening knowledge in core software development principles and practices.

Completed two years of Software Engineering studies while working as a junior developer, before moving to Canada (2005–2007).

Computer Programmer