Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic
Voula Dhamaj

Voula Dhamaj

Milton,ON

Summary

Dynamic professional with extensive experience in logistics and customer service, notably at IWD Transport. Proven track record in route optimization and contract negotiation, enhancing operational efficiency. Exceptional communication and problem-solving skills foster strong client relationships, driving revenue growth and ensuring customer satisfaction. Committed to delivering results in fast-paced environments.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Customer Service /Truck Dispatcher

IWD Transport
Mississauga, Ontario
05.2024 - 03.2025
  • Identified potential new customers through research of industry trends and competitive analysis.
  • Cultivated relationships with key decision makers through regular client visits and follow-up calls.
  • Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
  • Generated weekly reports on sales performance against targets for upper management review.
  • Attended networking events to build relationships with potential customers.
  • Monitored competitors' activities and adjusted strategies accordingly.
  • Provided exceptional customer service by responding promptly to inquiries and resolving issues quickly.
  • Negotiated contracts with clients to ensure profitable outcomes for the company.
  • Conducted market research to identify new business opportunities.
  • Developed and maintained relationships with key clients to ensure customer satisfaction.
  • Provided timely customer service support to resolve any issues quickly and efficiently.

Dispatch Supervisor Manager

Rail Connect Transportation
Mississauga
10.2008 - 03.2022
  • Established strong working relationships with external vendors to facilitate efficient delivery operations.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Supervised the training of new hires in dispatching protocols and processes.
  • Collaborated with management to determine staffing needs for optimal coverage levels.
  • Implemented strategies for improved route optimization across all areas of operation.
  • Developed and implemented policies and procedures to improve operational efficiency.
  • Scheduled, assigned, and monitored the work of dispatchers.
  • Investigated customer inquiries regarding delivery status or delays.
  • Tracked and reported on dispatcher performance metrics.
  • Participated in regular meetings with other supervisors or managers to discuss current challenges or opportunities within the department .
  • Provided feedback on individual performance reviews for each dispatcher under their supervision .
  • Streamlined daily operational processes through the use of technology solutions such as computerized routing software programs .
  • Monitored incoming calls to ensure they were handled promptly and correctly.
  • Created comprehensive documentation outlining each step of the dispatch process from order entry through final delivery confirmation .
  • Responded quickly to emergency situations involving dispatched vehicles or personnel.
  • Coordinated with other departments to ensure smooth inter-departmental communication.
  • Mentored, trained, and managed team, offering insight and direction and helped boost overall performance.
  • Planned out driver routes ahead of time, which cut down on mileage and reduced costs.
  • Matched bills of lading and reconciled quantities to verify items shipped.
  • Liaised with customers to provide logistics for drivers and coordinate delivery times.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Monitored changes in delivery schedule and communicated changes to customers.
  • Trained employees on triaging and dispatching procedures to properly handle daily calls.
  • Scheduled loads according to priority and available equipment.
  • Dispatched drivers to meet daily delivery needs for company customers.
  • Prepared daily work and run schedules.
  • Received or prepared work orders.

Front Desk Receptionist

Home/Life Response
Mississauga, Ontario
05.2013 - 10.2013
  • Assisted with scheduling appointments for clients and visitors.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.
  • Assisted with preparing reports, presentations and other documents as requested by management staff.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Greeted customers warmly and made them feel welcome.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Resolved any customer complaints or issues in a timely fashion following established protocols.
  • Responded to customer inquiries via phone, email, and in person.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Performed data entry into computer systems to maintain accurate records of customer information.

Education

High School Diploma -

Garry Allan
Milton
06-2023

Skills

  • Route optimization
  • Dispatch software
  • Customer service
  • Contract negotiation
  • Performance tracking
  • Operational efficiency
  • Logistics coordination
  • Communication skills
  • Problem solving

Certification

  • Business Analyst Career Blueprint: from beginner to Hired
  • Mortgage License

Languages

Greek
Professional

References

References available upon request.

Timeline

Customer Service /Truck Dispatcher

IWD Transport
05.2024 - 03.2025

Front Desk Receptionist

Home/Life Response
05.2013 - 10.2013

Dispatch Supervisor Manager

Rail Connect Transportation
10.2008 - 03.2022

High School Diploma -

Garry Allan

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Voula Dhamaj