Vonya Beckles
Scarborough,ON
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
2009
2009
years of post-secondary education
Work History
Regional Supervisor Ontario and Manitoba (Levi’s)
Powerhouse Retail Service Inc
Scarborough
09.2015 - Current
- Supervised daily operations across multiple retail locations Hudson Bay, Marks, Walmart.
- Coordinated staff scheduling
- Trained and mentored new team members on policies and procedures
- Conducted performance reviews for staff
- Help create floor plans and set up pop up shop for store events
- Prepared and presented product knowledge for in store staff and new hires
- Executed visual merchandising in stores
- Supervised daily operations across multiple retail locations.
- Resolved customer inquiries and escalated issues to appropriate departments.
- Maintained accurate records of employee attendance, performance reviews, disciplinary actions.
- Provided guidance and support to managers in resolving employee relations issues in the region.
- Coordinated with other departments to ensure timely implementation of projects within the region.
- Monitored employee productivity to provide constructive feedback and coaching.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
Retail Sales Associate
Hudson Bay
11.2008 - 08.2015
- Assisted customers in product selection and provided knowledgeable recommendations
- Maintained store appearance by organizing merchandise and ensuring cleanliness
- Processed transactions accurately using point-of-sale systems
- Maintain fitting cleanliness and putbacks on to sales floor
- Promoted to manage and be brand ambassador for Denim & Supply
- Open and closed register
Retail Sales Associate
Old Navy
12.2006 - 04.2007
- Assisted customers in product selection and provided knowledgeable recommendations
- Assigned to fitting room. Maintain cleanliness and organized racks for put backs on to sales floor
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Handled customer inquiries and resolved issues effectively to enhance satisfaction.
- Engaged customers through conversations to build rapport and promote loyalty programs.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Greeted customers upon entering the store and provided assistance.
Education
Albert Campbell Collegiate Institute
Skills
- Staff scheduling
- Employee training
- Visual merchandising
- Performance reviews
- Time management
- Reliable
- Organized
- Team motivation
- Problem solving
- Task delegation
- Verbal and written communication
- Coaching and mentoring
Languages
English
First Language
Affiliations
- Sports
Timeline
Regional Supervisor Ontario and Manitoba (Levi’s)
Powerhouse Retail Service Inc
09.2015 - Current
Retail Sales Associate
Hudson Bay
11.2008 - 08.2015
Retail Sales Associate
Old Navy
12.2006 - 04.2007
Albert Campbell Collegiate Institute