Vonnie Phonthaphanh

• Completed payroll, billing and payables

• Onboarded new employees about company policies and regulations

• Scheduled staff shifts and maintained vacation calendar

• Investigated staff grievances and addressed them as per the collective bargaining agreement

• Audited personal protective equipment and infection prevention (IPAC)

• Used Teams and Outlook to schedule meetings and video calls

• Provided customer service by identifying and addressing residents’ needs

• Answered and forwarded calls to the appropriate departments

• Input data and work orders into the maintenance log on Tels

• Took inquiries about services and scheduled marketing tour

• Organized and maintained confidential files

• Processed return and engaged with customers to ensure quality satisfaction

• Trouble shoot with help desk to fix system failure

• Initiated contact with credit card companies to determine authenticity of card

• Resolved customer dissatisfaction, by finding alternatives