Volodymyr Prylepa
Newmarket,Ontario
Summary
A highly motivated quadrilingual student with experience in over-the-phone interpreting and marketing/sales with a desire to take on new challenges. Devoted to bringing in new clientele by giving every customer a positive and memorable experience through excellent customer service.
Overview
1
1
year of professional experience
Work History
Russian Medical Interpreter
Kelly Services
Newmarket, Ontario
05.2023 - 09.2023
- Provided simultaneous, over-the-phone interpretation for medical appointments, surgeries and consultations between medical staff and patients with limited English proficiency.
- Interpreted complex medical terminology accurately between languages.
- Collaborated with healthcare, legal, and financial professionals to ensure quality services were provided to patients.
- Developed strategies to help bridge language barriers effectively in order to facilitate understanding among all parties involved in the conversation.
- Adhered to strict confidentiality protocols while working with sensitive information related to patient health records.
Marketing Intern
Deux Creative Agency
Toronto
05.2022 - 09.2022
- Created and executed social media strategies to increase customer engagement.
- Conducted customer surveys to gather feedback about products and services.
- Developed and implemented successful sales strategies to increase group sales.
- Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.
Education
Bachelor of Arts - Business Economics
York University
Toronto, ON04-2026
Skills
- Excellent communication skills in English, French, Russian, and Ukrainian
- Outstanding call management and customer service skills
- Proficiency in dealing with fast-paced, highly stressful situations
- Proven ability to create a comfortable client climate and a calm, patient attitude
- Focus and the ability to generate multiple leads by established professional targets
- Great persuasion and sales skills
Timeline
Russian Medical Interpreter
Kelly Services
05.2023 - 09.2023
Marketing Intern
Deux Creative Agency
05.2022 - 09.2022
Bachelor of Arts - Business Economics
York University
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