Dedicated customer service associate with expertise in problem resolution and team collaboration. Proven ability to enhance client experiences and ensure satisfaction through effective communication and attention to detail.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
Magellan Behavioral Health Services
Sacramento, CA
02.2025 - 01.2026
Assisted clients in navigating behavioral health resources and services.
Responded to inquiries via phone and email, ensuring timely resolutions.
Documented client interactions accurately in customer management systems.
Collaborated with team members to enhance service delivery processes.
Assisted customers in understanding claim status and coverage details, enhancing customer satisfaction.
Customer Service Cashier
Walmart
Sacramento, CA
04.2024 - 02.2025
Processed customer transactions accurately and efficiently at register.
Assisted customers with product inquiries and resolved issues promptly.
Maintained cleanliness and organization of checkout area to enhance customer experience.
Collaborated with team members to ensure smooth operation during peak hours.
Direct Support Professional
Strategies To Empower People
Sacramento, CA
01.2020 - 06.2022
Provided personalized support to individuals with developmental disabilities, enhancing daily living skills.
Assisted clients in achieving personal goals through tailored care plans and consistent encouragement.
Facilitated communication between clients and support networks, ensuring needs were met effectively.