Summary
Overview
Work History
Education
Skills
Timeline
Generic

Volante Tell

Sacramento

Summary

Dedicated customer service associate with expertise in problem resolution and team collaboration. Proven ability to enhance client experiences and ensure satisfaction through effective communication and attention to detail.

Overview

6
6
years of professional experience

Work History

Customer Service Associate

Magellan Behavioral Health Services
Sacramento, CA
02.2025 - 01.2026
  • Assisted clients in navigating behavioral health resources and services.
  • Responded to inquiries via phone and email, ensuring timely resolutions.
  • Documented client interactions accurately in customer management systems.
  • Collaborated with team members to enhance service delivery processes.
  • Assisted customers in understanding claim status and coverage details, enhancing customer satisfaction.

Customer Service Cashier

Walmart
Sacramento, CA
04.2024 - 02.2025
  • Processed customer transactions accurately and efficiently at register.
  • Assisted customers with product inquiries and resolved issues promptly.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Collaborated with team members to ensure smooth operation during peak hours.

Direct Support Professional

Strategies To Empower People
Sacramento, CA
01.2020 - 06.2022
  • Provided personalized support to individuals with developmental disabilities, enhancing daily living skills.
  • Assisted clients in achieving personal goals through tailored care plans and consistent encouragement.
  • Facilitated communication between clients and support networks, ensuring needs were met effectively.
  • Implemented behavior management strategies, promoting positive interactions and reducing challenging behaviors.

Education

High School Diploma -

Daylor
Sacramento, CA
05.2018

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration

Timeline

Customer Service Associate

Magellan Behavioral Health Services
02.2025 - 01.2026

Customer Service Cashier

Walmart
04.2024 - 02.2025

Direct Support Professional

Strategies To Empower People
01.2020 - 06.2022

High School Diploma -

Daylor
Volante Tell