Vanessa Galvan
West Covina
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. I am an enthusiastic, customer service-oriented Flight Attendant seeking to work with a professional and reputed airline. I am a motivated individual who takes considerable pleasure in forming lasting positive impressions with clientele. Immensely enjoys contact with others and is driven to exceed the expectations of both passengers and colleagues. I am committed to continuing professional development and ensuring safety of passengers.
Overview
10
10
years of professional experience
Work History
Flight Attendant
SkyWest Airlines
10.2022 - Current
- Greeting and welcoming passengers onboard, directing them to their seat, maintaining a positive demeanor while communicating with passengers and responding to their questions
- Prioritizing safety in all flights, resolve passenger conflicts, conduct pre-flight safety checks of cabin emergency, including safety briefing before flight
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Medical Assistant
UCLA Health
04.2020 - 10.2022
- Register and schedule patients, update patient demographics and insurance data as necessary
- Welcome patients as they walk in
- Perform patient check-in/check-out duties, including handling payments, obtaining authorizations for services, triage phone calls, messages, check in-baskets daily, and handle phone calls
- Ability to work well with others, physicians, and prioritize assignments
- Complete face sheets/charts for the following day
- Perform other duties assigned by the clinical manager.
Patient Service Representative
Cedars Sinai Medical Center
10.2018 - 04.2020
- Greet and direct patients to examination rooms, schedule patient appointments, make reminder calls, and obtain patient address, contact details, insurance information and medical history, inform patients about delays and waiting times
- Respond to patient queries and concerns in a professional manner, assist patients in filling patient consent forms and payment contract forms
- Maintain patient data up-to-date, verify patient’s insurance coverage and collect payments.
Medical Assistant
Irradiance Medical Group
01.2017 - 12.2018
- Worked alongside a physician and physician assistants in a high paced environment providing help as needed
- Duties are both clinical and administrative for medical and cosmetic dermatology
- Clinical duties include setting up examination rooms, prepping and instructing patients on surgical procedures such as biopsies, skin tag removals, etc
- Clerical duties include greeting patients, answering phone calls, making photocopies, data entry, scheduling appointments, discussing dermatological conditions and care with patients, transcribing dermatologist notes to EMR system, and ordering medical supplies.
Receptionist
H&R Block
01.2015 - 04.2018
- Provided general administrative and clerical support, greeted persons entering office and escorted guests
- Management of appointments and answering incoming calls
- Handle cash and credit card transactions with accuracy, assist marketing as needed.
Education
Medical Assistant
American Career College
Los Angeles, CA01.2018
Associate of Arts - Spanish
Mount. San Antonio College
Walnut, CA01.2016
High School Diploma -
Montebello High School
Montebello, CA06.2014
Skills
- CPR and First Aid
- Passenger Interaction
- Customer Service excellence
- Strong Work Ethic
- Leadership Qualities
- Teamwork and Collaboration
- Multitasking Abilities
- Food and Beverage Service
Timeline
Flight Attendant
SkyWest Airlines
10.2022 - Current
Medical Assistant
UCLA Health
04.2020 - 10.2022
Patient Service Representative
Cedars Sinai Medical Center
10.2018 - 04.2020
Medical Assistant
Irradiance Medical Group
01.2017 - 12.2018
Receptionist
H&R Block
01.2015 - 04.2018
Medical Assistant
American Career College
Associate of Arts - Spanish
Mount. San Antonio College
High School Diploma -
Montebello High School