Vlera Radoniqi
Regina,Canada
Summary
Business-focused professional with experience in operations, team leadership, and client engagement across multi-location environments. Known for building strong relationships, implementing structured systems, and supporting business growth. Entrepreneurial mindset with hands-on experience launching and managing small businesses. Highly organized, proactive, and comfortable working in fast-paced, people-focused environments.
Overview
6
6
years of professional experience
Work History
Area Manager | Operations and Business Development
The Bridal Boutique Regina and Saskatoon
Regina, Canada
06.2021 - Current
- Led operations across multiple locations, ensuring consistency in service delivery, team performance, and overall business outcomes
- Built and maintained relationships with clients, staff, and leadership to support business growth and customer retention
- Strengthened referral growth and brand reputation through consistent customer experience, leading to 200+ five-star reviews and Consumer Choice Awards in 2023, 2024, and 2026.
- Managed scheduling, reporting, performance tracking, and day-to-day administrative operations
- Track performance metrics, sales outcomes, and customer feedback to identify opportunities for improvement and team development.
- Collaborated with ownership, designers, and cross-functional partners to coordinate events, bridal shows, and in-store initiatives, enhancing customer engagement and brand visibility.
- Developed and implemented training programs and operational systems to improve efficiency and performance across locations
- Developed 53-page training manual utilized across four boutiques to standardize training and improve operational consistency.
- Recruit, train, and coach team members, implementing standardized HR systems across four boutiques, improving operational efficiency and employee retention.
- Implement performance management frameworks, including individualized development plans and ongoing one-on-ones.
Motor License Issuer
Knight Archer Insurance
Regina, Canada
06.2020 - 11.2021
- Served as primary point of contact for inbound inquiries, ensuring timely follow-up and a seamless service experience.
- Clarified technical insurance and licensing requirements for clients in clear, accessible terms, enhancing their understanding.
- Managed multiple daily transactions while maintaining precise records and documentation.
- Delivered regulated financial services through SGI programs, ensuring accuracy and compliance while enhancing customer understanding.
Founder
Forma
03.2026 - Current
- Established client-focused coaching business prioritizing training, nutrition, and performance outcomes.
- Created structured programs and onboarding processes to enhance client communication and satisfaction.
- Executed branding, marketing, and client engagement strategies to strengthen market presence.
Co-Owner
Sister Sweets
04.2020 - 08.2022
- Launched and operated small business, overseeing product creation, pricing strategies, and customer order management to enhance customer satisfaction.
- Executed marketing strategies, facilitated customer communication, and coordinated order fulfillment to drive sales growth.
- Acquired practical knowledge in small business operations, focusing on customer-driven growth and operational efficiency.
Education
Bachelor of Business Administration - Human Resources Major
University of Regina
01-2025
Public Relations Certificate -
University of Regina
01-2025
Skills
- Stakeholder Engagement
- Program Coordination & Execution
- Event Planning & Logistics
- Process Improvement
- Client Management
- Data Tracking & Performance Reporting
- Team Leadership & Employee Development
- Entrepreneurial Mindset & Growth Focus
Volunteer Experience
- YWCA and YMCA Regina, GirlSpace Program, 12/01/18, 04/01/19
- The Impact Group, Marketing & Brand Strategy Associate, 09/01/24, Present
Timeline
Founder
Forma
03.2026 - Current
Area Manager | Operations and Business Development
The Bridal Boutique Regina and Saskatoon
06.2021 - Current
Motor License Issuer
Knight Archer Insurance
06.2020 - 11.2021
Co-Owner
Sister Sweets
04.2020 - 08.2022
Bachelor of Business Administration - Human Resources Major
University of Regina
Public Relations Certificate -
University of Regina