Vladyslav Shyrokov
Ottawa,ON
Summary
I began my career in geodesy, gaining hands-on experience with land surveying and geodetic equipment during my studies. Transitioning to the role of a collections operator, I honed my skills in managing client interactions and understanding regulatory compliance. My journey continued as a Portfolio Manager, where I developed strategies for managing loan portfolios and achieved significant results through KPI tracking and process optimization.
After earning a certification in Front-End Development, I embraced a new challenge in the tech field, applying my skills to create engaging and responsive web applications. Following my move to Canada from Ukraine, I worked at Amazon, excelling in roles within the Ship Dock and eventually advancing to a Process Guide position. Currently, I am with Walmart, where I continue to leverage my diverse background to contribute effectively to the team.
My career reflects a commitment to continuous learning and growth, with a focus on delivering quality results and adapting to new environments.
Overview
7
7
years of professional experience
Work History
Deli Sales Associate
Walmart
03.2024 - Current
- Prepared and maintained deli displays, ensuring fresh, appealing, and well-stocked products.
- Collaborated with team members to ensure efficient operations during peak hours.
- Monitored inventory levels and communicated with management to maintain optimal stock levels.
- Demonstrated leadership by overseeing deli operations and taking on additional responsibilities, ensuring smooth workflow and high-quality service.
- Exhibited flexibility by quickly adapting to changes in customer demand and store procedures, maintaining a high level of service during busy periods.
Warehouse Worker
Amazon
11.2022 - 01.2024
- Coordinated the loading of packages onto delivery trucks, ensuring timely and accurate dispatch of orders.
- Managed and organized the shipping area, ensuring that all packages were correctly labeled and ready for dispatch.
- Promoted to Process Guide within six months, demonstrating leadership and deep understanding of Ship Dock operations.
- Trained and mentored around 15 new employees, improving team performance and reducing errors during the shipping process.
- Effectively took on the responsibilities of a Process Assistant in the Trans Out area, leading the team and ensuring smooth and efficient shipping processes.
Portfolio Manager UA
Delta M
09.2018 - 02.2020
- Managed and analyzed loan portfolios for major banks and microfinance organizations (MFOs), ensuring alignment with strategic goals and regulatory requirements.
- Developed and implemented strategies for optimizing portfolio performance, including segmentation, risk assessment, and targeted collection efforts.
- Monitored and analyzed key performance indicators (KPIs), ensuring that all targets were met or exceeded.
- Applied various tools and activities (SMS, IVM, IVR, letters, scripts) to enhance communication with clients and improve collection rates.
- Successfully improved portfolio performance by developing tailored strategies for each loan segment, resulting in increased recovery rates.
- Enhanced the accuracy of forecasts through detailed analysis, leading to more effective planning and resource allocation.
- Led a team to consistently meet or exceed KPIs, earning recognition from senior management for strategic oversight and leadership.
- Optimized the use of communication tools, improving client engagement and reducing delinquency rates.
- Maintained strong relationships with major financial institutions, ensuring trust and long-term partnerships through transparent and effective portfolio management.
Call Center Operator
Delta M
04.2018 - 08.2018
- Managed inbound and outbound calls with clients, providing clear and professional communication while addressing outstanding financial obligations.
- Reviewed and explained legal documents to clients, ensuring they understood their rights and obligations under the law.
- Collaborated with the legal department to ensure all communication and actions were compliant with relevant regulations and laws.
- Maintained accurate and detailed records of all client interactions and payment arrangements, ensuring confidentiality and compliance with data protection standards.
- Consistently achieved high client satisfaction scores by handling sensitive financial matters with empathy, professionalism, and respect for legal boundaries.
- Successfully mediated disputes between clients and the company, leveraging a strong understanding of legal frameworks to reach amicable resolutions.
- Received recognition from management for upholding high ethical standards and consistently applying legal knowledge in client communications.
Surveyor Assistant
Tov "Heotsentrproekt"
05.2017 - 03.2018
- Assisted in conducting land surveys, collecting accurate measurements and data for various construction and land development projects.
- Operated and maintained surveying equipment, such as total stations, GPS systems, and levels, ensuring precise and reliable data collection.
- Collaborated with the surveying team to prepare and review survey maps, plats, and legal descriptions.
- Recorded and organized field data, ensuring that all information was accurately documented and accessible for project planning.
- Supported the lead surveyor in setting up and marking out survey sites, as well as in calculating elevations, distances, and angles.
- Gained hands-on experience in modern surveying techniques, contributing to the successful completion of multiple projects.
- Demonstrated reliability and attention to detail, ensuring that all tasks were completed on time and to a high standard.
- Successfully integrated theoretical knowledge from college into practical applications, supporting the surveying team in achieving project goals.
Education
Certificate - Frontend Developer
DAN.IT Education
Kyiv, Ukraine09.2022
In-house Training And Qualification - Portfolio Management
Delta M
Kyiv, Ukraine09.2018
Bachelor of Science - Geodesy
College of Information Technology, Land Management
Kyiv, Ukraine03.2018
Skills
- Analytical Thinking
- Attention to Detail
- Problem-Solving
- Project Management
- Team Leadership
- Adaptability
- Communication
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Professional Working
Timeline
Deli Sales Associate
Walmart
03.2024 - Current
Warehouse Worker
Amazon
11.2022 - 01.2024
Portfolio Manager UA
Delta M
09.2018 - 02.2020
Call Center Operator
Delta M
04.2018 - 08.2018
Surveyor Assistant
Tov "Heotsentrproekt"
05.2017 - 03.2018
Certificate - Frontend Developer
DAN.IT Education
In-house Training And Qualification - Portfolio Management
Delta M
Bachelor of Science - Geodesy
College of Information Technology, Land Management
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