Vladyslav Perekrostov
Montreal,QC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Head Waiter
KIIN KIIN
09.2022 - 03.2023
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Greeted new customers, discussed specials, and took drink orders.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Inspected dishes and utensils for cleanliness.
- Stayed up-to-date on menu changes to help customers make food choices.
Worker
VAPIANO
08.2021 - 09.2022
- Assisted in training of new employees on company policies, procedures and processes.
- Organized inventory systematically for easy access.
- Conducted regular reviews of operations and identified areas for improvement.
Truck dispatch, freight agent
04.2020 - 06.2020
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Teacher
Karazin Lyceum
02.2020 - 03.2020
- School practice, teaching kids
Education
No Degree - Economics and Politics
Charles University
Prague08.2022
Bachelor - Philology - Applied Linguistics
Karazin University
Kharkiv06.2020
Private Language Courses
Skills
- Analytical skills
- Active listening
- Communication
- Computer skills
- Interpersonal skills
- Time management
- Bar Terminology
- Food Safety Understanding
- Menu Memorization and Presentation
- Customer Service Management
- Cash Handling
- Conflict and Complaint Resolution
Timeline
Head Waiter
KIIN KIIN
09.2022 - 03.2023
Worker
VAPIANO
08.2021 - 09.2022
Truck dispatch, freight agent
04.2020 - 06.2020
Teacher
Karazin Lyceum
02.2020 - 03.2020
No Degree - Economics and Politics
Charles University
Bachelor - Philology - Applied Linguistics
Karazin University
Private Language Courses
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