Vlada Verbitcaia
Montreal
Summary
Second-year Political Science student at Concordia University with hands-on experience in customer service. I’ve developed strong communication, leadership, and problem-solving skills through work with diverse teams and clients. Bilingual in French and English, I adapt my language and approach to suit different audiences. Organized, patient, and a good listener, I am currently seeking a part-time opportunity where I can continue applying my interpersonal strengths within a dedicated team.
Overview
5
5
years of professional experience
Work History
Key Holder
Reitmans
02.2024 - Current
- Supervised a team of six employees, fostering a collaborative and respectful work environment
- Proactively managed conflicts and sensitive situations with empathy and professionalism to maintain the company’s image
- Trained new employees with a focus on customer service excellence, active listening, and professional communication, while offering a personalized approach to each client
- Coordinated and efficiently optimized daily operations, ensuring smooth information flow between within teams
- Advised customers using persuasive communication to increase sales and promote customer loyalty
- Led daily team meetings to clarify goals and reinforce collective engagement
- Communicated clearly, professionally, and appropriately with a diverse clientele, accurately addressing their needs and expectations
Customer Service Manager
Walmart
11.2020 - 07.2023
- Communicated clearly, professionally, and empathetically with a diverse clientele to effectively meet their needs and expectations
- Taught new recruits best practices in customer communication and service, and trained them in the effective use of checkout tools
- Managed returns and complaints tactfully, explaining company policies in a diplomatic and respectful manner
- Ensured smooth coordination among team members to maintain consistent, high-quality customer service
- Supervised employee schedules, tracked absences and lateness in an organized and efficient way
- Supported employees during complex transactions or customer complaints while promoting professional behavior
- Prevented losses by maintaining proactive communication within the team and ensuring strict compliance with internal procedures
Education
Bachelor of Arts - Bachelor of Political Science
Concordia University
Montreal, QC06-2027
Diploma of College Studies - Visual Arts
Champlain College
Lennoxville, QC05-2023
High School Diploma -
École De La Montée
Sherbrooke, QC06-2021
Skills
- Effective verbal and written communication
- Collaborative leadership
- Initiative and autonomy
- Active listening and empathy
- Adaptability
- Technical: Canva, Microsoft 365 (PowerPoint, Word, Excel)
Additional Information
- Reading
- Visual arts
- Passion for foreign cultures
- Baking
Timeline
Key Holder
Reitmans
02.2024 - Current
Customer Service Manager
Walmart
11.2020 - 07.2023
Bachelor of Arts - Bachelor of Political Science
Concordia University
Diploma of College Studies - Visual Arts
Champlain College
High School Diploma -
École De La Montée
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