Vlada Bartenieva
Calgary,AB
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Housekeeping Room Attendant
Holiday Inn Suites
Calgary, AB
04.2023 - Current
- Polished and sanitized floors, counters, bathtubs and window sills.
- Swept and damp-mopped private stairways and hallways.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Communicated with customers about requests for additional supplies or cleaning services.
- Inspected furniture for damage or stains in between guest stays.
- Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
Consulting Manager
L`occitane
Odesa, Ukraine
05.2021 - 06.2022
- Analyzed customer needs, identified key issues and proposed solutions.
- Prepared monthly reports on performance metrics to track progress against goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Odesa Law School
Odessa, Ukraine05-2015
Skills
- Quick learner
- Good communication skills and ability to work well in a team and independently
- Reliable, positive and flexible person
- Customer service skills based on honesty, politeness and helpful manner to guests and other employees
- Skill to prioritize tasks, meet deadlines
Languages
English
Limited
Ukrainian
Native/ Bilingual
Timeline
Housekeeping Room Attendant
Holiday Inn Suites
04.2023 - Current
Consulting Manager
L`occitane
05.2021 - 06.2022
High School Diploma -
Odesa Law School
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