Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Vlad Donciu

Richmond Hill,ON

Summary

Dynamic professional with a proven track record in customer service and payment handling, notably at Casa Savri. Excelled in welcoming guests and fostering teamwork, significantly enhancing guest experiences. Achieved performance targets through effective campaign strategies at Oblio International Ltd, demonstrating exceptional analytical and interpersonal skills.

Overview

19
19
years of professional experience

Work History

Hotel Front Desk Clerk

Casa Savri
08.2019 - 06.2024
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
  • Streamlined reservations process for improved accuracy and guest experience.
  • Oversaw and organized calendar to schedule reservations and monitor cancellations.

Promotional Marketer

Oblio International Ltd
01.2016 - 08.2019
  • Conducted wine sampling at LCBO stores as part of promotional events.
  • Participated in various international alcoholic beverage trade shows. ( Canada, France, Italy )
  • Developed compelling presentations to pitch campaign ideas effectively to potential suppliers.
  • Successfully expanded market reach with comprehensive competitor analysis.
  • Strengthened relationships with key clients through consistent communication and personalized promotions.
  • Exceeded performance targets by utilizing data-driven decision making to optimize campaign effectiveness.

Security Supervisor

Coralia Com SRL
01.2010 - 01.2016
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.

Security Officer

GardaWorld Security
02.2005 - 01.2007
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Education

Business Communication/Marketing Courses - Business

Centennial College of Applied Arts And Technology
Scarborough, ON

Child And Youth Worker Program - Social Work

Humber College
Toronto, ON

Skills

  • Customer Service
  • Payment handling
  • Welcoming guests
  • Teamwork orientation

Languages

English
Native or Bilingual
Romanian
Native or Bilingual

Interests

  • Reading
  • Avid Reader
  • Strategy Games
  • Fan of world History and Archaeology

Timeline

Hotel Front Desk Clerk

Casa Savri
08.2019 - 06.2024

Promotional Marketer

Oblio International Ltd
01.2016 - 08.2019

Security Supervisor

Coralia Com SRL
01.2010 - 01.2016

Security Officer

GardaWorld Security
02.2005 - 01.2007

Business Communication/Marketing Courses - Business

Centennial College of Applied Arts And Technology

Child And Youth Worker Program - Social Work

Humber College

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Vlad Donciu