An enthusiastic and highly-motivated individual seeking a position in the service industry to use my communication and customer service skills to ensure high levels of satisfaction and maintain a positive company image. My strong point is the ability to establish trusting relationships with clients, which allows me not only to effectively carry out sales, but also to create a positive image of the company. I am well versed in current fashion trends and am always ready to offer customers relevant and attractive solutions. I have experience working with different categories of goods, including clothing, bags, and food, and I always strive to exceed customer expectations, providing a high level of service. I have the ability to work in a team and maintain a positive atmosphere. I am ready to quickly adapt to changes and find creative solutions in non-standard situations.
● Greeted customers, helped them choose bags, answered questions about products and gave recommendations.
● Ensured that display cases and shelves always looked attractive and neat, organized products by category and characteristics.
● Performed payments to customers, processed cash and non-cash payments, monitored the accuracy of accounting.
● Participated in inventory and monitored the availability of products, helped replenish the assortment.
● Effectively processed requests for returns and exchanges, following the internal store standards.
● Participated in the creation of displays to attract the attention of customers.
● Greeted guests, took orders, and provided high-quality service while creating a friendly atmosphere.
● Prepared coffee and other beverages according to the coffee shop's quality standards and recipes.
● Handled customer settlements, processed payments, and monitored the accuracy of records.
● Ensured cleanliness and order in the work area, including the service area and guest tables.
● Collaborated with colleagues to ensure efficient and prompt service.
● Assisted in inventory control and replenishment of necessary ingredients and materials.
● Developed a plan for the delivery of new products.
● Advised customers on dietary restrictions and taste preferences.
● Assisted customers in selecting clothing by providing information on sizes, styles, and materials.
● Maintained order on shelves and in fitting rooms, ensuring merchandise was presented in a presentable manner.
● Participated in the creation of displays and window displays that attracted customers.
● Performed cash register transactions, processed payments, and returns.
● Assisted in inventory and replenishment of merchandise, and monitored the availability of sizes and styles.
● Resolved problems and responded to customer inquiries, to ensure a high level of satisfaction.
Smart Serve Ontario Certificate, Toronto, ON (2022-10-01 to 2027-09-29)
Food Handler Certification, Toronto, ON (2022-12-10 to 2027-12-10)
Emergency First Aid & CPR, Toronto, ON (2022-10-14)