Aditi Thakur
Brampton,ON
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Security Guard
allied universal
06.2023 - Current
- Conducted daily security patrols of assigned areas.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Patrolled parking lots and garages ensuring all vehicles were properly parked in designated areas.
- Observed surveillance cameras for any suspicious activity or intruders.
- Enforced safety regulations and monitored access control points.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Issued visitor badges and access cards to authorized personnel.
Customer Service Representative
rogers
Toronto, ON
02.2023 - 11.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Human Resource Management - Human Resource Management
Canadore College of Applied Arts And Technology
Mississauga, ONSkills
- Patrolling
- Reliability
- Report Preparation
- CCTV Monitoring
- First Aid Certified
- Incident Reporting
- Call Management
- Data Entry
- Inbound and Outbound Calling
- Dispute Resolution
Certification
- FIRST AID AND CPR (LEVEL C)
Timeline
Security Guard
allied universal
06.2023 - Current
Customer Service Representative
rogers
02.2023 - 11.2023
Human Resource Management - Human Resource Management
Canadore College of Applied Arts And Technology
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