Vjollca Bunjaku-Shala

• Renewing customer contracts based on corporate guidelines and communicating pricing agreements
• Working closely with Commercial team on cross referencing and optimizing opportunities for customers to switch to new line of products that are available within company.
• Advising Commercial Team on pricing strategies on new contract opportunities based for each customer's sizes and spending habits.
• Responding on projects ,tenders, RFQs, RFPs on different platforms
• Implementing incoming contracts and service agreements.
• Addressing contract disputes and providing advice and guidance to resolve issues.
• Working closely with senior coordinator on implementing - HealthPro contracts.
• Preparing monthly, quarterly and ad-hoc customer reports based on specific requirements for each customer.
• Addressed contract disputes and provided advice and guidance to resolve issues.
• Drafted, reviewed and revised contracts for accuracy and completeness.
• Monitored incoming contracts and service agreements for correct pricing and information.

• Helped Supply Chain Team with buying needs
• Reviewed customer backorder reports /notified customers and suggested substitutes accordingly specially during pandemic time when there was big supply chain disruptions
• Processed / Expedited Rush orders
• Managed daily discontinued customer back order reports and notified customers accordingly.
• Advised Supply Chain Specialist when an item is found to be discontinued in the process of expediting; determining potential substitutes and ensuring they are entered into the system
• Proactively advised customers when we have indefinite delivery situations or product cancellations and offering alternatives
• Worked with CSR team on large Year End and Government Year End orders, making sure that customer deliveries completed as well as ensured proof of deliveries/ invoices are on system for company revenue recognition.

• Processed Clients/End Users different type of purchase orders as per hospital needs.
• Coordinated rush orders for all Vancouver Coastal Health laboratories.
• Proactively advised Client/End Users placing standing orders and/or blanket orders based on their needs.
• Worked closely with Product Support team on new /discontinued and/or alternative items that offered from Vendors, making sure to gather all item details to present to the team for further processes
• Maintained data integrity across supply chain files and information systems in accordance with established policies and procedures by entering any new items and contracts as well as any changes including but not limited to supplier information, product information, product codes, units of measure, descriptions or prices as directed by the Buyer and/or Management
• Resolved invoice discrepancies, communicates changes to internal/external clients
• Worked closely with AP, End Users, Customer Relations and stores on different order/delivery issues.

• Assisted on processing Purchase Orders
• Assisted on reviewing, verifying invoices, payments.

The Richmond Multicultural Community Services (RCMS) provides a variety of services to immigrant and refugee communities in Richmond.

My role at RCMS as volunteer was helping newcommers with their initial settlement needs. Answering their questions. Helped staff with workshops for job search skills and networking skills within the community.

• Coordinated office activities and operations
• Prepared bids submitted and followed up on contracted projects
• Bookkeeping procedures.

• Accomplished successfully smooth transition from KTA to PAK as Acting Head of Procurement Department by leading staff of four and meeting all deadlines for ongoing procurement activities
• Closely worked with all requesting units within Agency on planning, forecasting and determining purchasing/procurement needs
• Advised staff on development of technical specification for goods, works and services to be procured
• Prepared tender documentation, RFP-se, assessed and awarded bids/ tenders, bids, quotations.

• Prepared tender documentation and followed respective procurement procedures
• Organized and held public bid opening sessions with the high level of ethics
• Evaluated bids, followed up on recommendations for contract awards
• Drafted contracts signed on behalf and followed up on contract fulfillment.