Viviyana Anthony
Kitchener,ON
Summary
Human Resources Shared Services Specialist with demonstrated background completing variety of specialized duties to support functional and financial operations. Proficient in processing workflows, transactions and data changes. Handles records discretely to support confidentiality of personnel files and integrity of HRIS data.
Overview
6
6
years of professional experience
Work History
Hostess
The Charcoal Group of Companies
08.2020
- Handled customer feedback and complaints gracefully and professionally
- Answered phones, took reservations, and answered customer inquiries in a friendly and professional manner
- Ensured that the restaurant was clean, neat, and well maintained at all times
- Ensured that each guest received prompt and courteous service.
Human Resources Shared Services Specialist
Pyramid IT Consulting Pvt. Ltd.
04.2022 - 08.2022
- Managed employee benefits programs, maintaining accurate records and providing support during annual enrollment periods.
- Ensured accuracy of payroll processing through diligent data entry, verification of hours worked, and prompt resolution of discrepancies.
- Conducted in-depth orientation sessions to ensure new hires had a clear understanding of company policies and procedures
- Facilitated open enrollment periods for benefits administration, answering questions, and providing guidance to employees as they made informed decisions regarding their coverage options.
- Streamlined HR processes for increased efficiency through meticulous documentation and organization.
- Coordinated onboarding activities with HR, IT, and other departments to ensure new hires were set up for success
- Created a Learning Management System (LMS) that improved tracking and reporting of training activities.
- Collaborated with department heads to identify staffing needs based on business objectives, creating job descriptions aligned with essential functions.
- Reduced time spent on administrative tasks by implementing HRIS systems for more efficient record-keeping practices related to personnel information management.
Human Resources Officer
Path India Pvt. Ltd.
04.2019 - 12.2021
- Organized and maintained employee records.
- Enhanced employee satisfaction by developing and implementing comprehensive benefits programs.
- Worked with legal counsel to ensure compliance with all applicable employment laws and regulations
- Conducted a thorough analysis of staffing needs and created a staffing plan that reduced labor costs by 40%
- Streamlined benefits administration processes for increased efficiency and accuracy.
- Processed payrolls for over 1000 employees, ensuring timely and accurate payments
- Established a performance evaluation system that improved employee performance by 10%
Human Resource Assistant
Path India Pvt. Ltd.
10.2016 - 03.2019
- Conducted recruitment activities such as job postings, interviews, and background checks, resulting in a successful hire rate of 20%
- Provided support and guidance to managers on employee relations issues, resulting in improved employee morale and retention
- Developed and implemented a system for tracking employee absences and leave that reduced unauthorized absences by 40%
- Developed an employee onboarding program that reduced the time it took to onboard new hires by 20%.
Education
Certified Human Resource Professional (CHRP) -
Human Resources Professional Associations (HRPA)
06.2022
Master's of Business Administration (HR & Finance) -
IBAR IP- Academy
Indore, India09.2016
Bachelor's of Commerce (Computer Application) -
St. Paul Institute of Professional Studies
Indore, India05.2014
Intermediate -
St. Mary's Higher Secondary School
Mhow, India05.2011
High School -
St. Mary's Higher Secondary School
Mhow, India05.2006
Skills
- Ability to Work Under Pressure
- Leadership
- Effective Time Management
- Ability to Multitask
- Fast Learner
- Adaptability
- Customer Service
- Microsoft Office
- Leadership Skills
- Excellent Communication Skills
- HR Policies and Regulations
- Advanced Software System
- Employment Laws
- Hiring and Retention
- Personnel Records Maintenance
- Onboarding and Training
- New Hire Orientation
- Human Resource Information System (HRIS)
- Processing Payroll
- Learning Management System LMS
- Strong Critical Thinking
- Approachable
- Benefits Administration
- Reporting and Analytics
References
References available upon request
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Human Resources Shared Services Specialist
Pyramid IT Consulting Pvt. Ltd.
04.2022 - 08.2022
Hostess
The Charcoal Group of Companies
08.2020
Human Resources Officer
Path India Pvt. Ltd.
04.2019 - 12.2021
Human Resource Assistant
Path India Pvt. Ltd.
10.2016 - 03.2019
Certified Human Resource Professional (CHRP) -
Human Resources Professional Associations (HRPA)
Master's of Business Administration (HR & Finance) -
IBAR IP- Academy
Bachelor's of Commerce (Computer Application) -
St. Paul Institute of Professional Studies
Intermediate -
St. Mary's Higher Secondary School
High School -
St. Mary's Higher Secondary School
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