VIVIENNE ROSS
Bright's Grove,ON
Summary
An Accomplished and energetic member of any team, with strong interpersonal skills and a focus on serving the community. Hardworking, devoted, and dependable with proud high-performing nature. Respectful, responsible, and resourceful who's always eager and willing to learn. Detail-oriented team player who has developed strong organizational and interpersonal skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Crew Member
Tim Hortons
01.2021 - 11.2023
- Fulfilled hundreds of orders daily in a busy store, working on front registers, drive-thru, or even kitchen when necessary with strong interpersonal and customer service skills;
- Dependable professional, on-time and eager to help wherever needed.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Assisted other team members to achieve goals.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Recognized by a supervisor, co-workers, and customers for being personable and energetic, and for providing attentive and friendly service
- Customers often commented that they looked forward to seeing me or hearing my voice in the drive-thru which cultivated more repeat business
- Able to handle difficult and hard-to-please guests with tactfulness and diplomacy.
- Promoted to trainer and mentor for new employees as an example of great customer service, while also being knowledgeable and efficient.
- Participated and organized the stores appearance while boosting staff morale resulting in the location making the page of the Sarnia Observer and hosting the local radio station for the 2022 Camp Day campaign.
Scare Actor
Reapers Realm
09.2023 - 10.2023
- Maintained high energy levels throughout long shifts, ensuring consistency in scare intensity from start to finish.
- Teamed on clean up of set and location at end of performance to prepare for next performance.
- Enhanced guest experience by embodying various scare roles and maintaining character throughout performances.
- Assisted with costume maintenance and repairs, preserving the professional appearance of characters on stage.
- Utilized improvisational techniques when interacting with guests, creating a unique experience for each visitor.
- Contributed to marketing initiatives by participating in promotional photo shoots and videos showcasing the attraction''s highlights.
- Developed strong relationships with colleagues based on trust and respect, fostering a supportive work environment that enhanced collaboration efforts.
- Exceptional skills in voice acting, special body movements and facial expressions to elicit strong responses from audience.
- Participated in group meetings pre- and post-production to determine needed changes and discuss options for improvement.
- Participated in regular evaluations with supervisors, implementing feedback for continuous growth as an actor within the company.
- Received multiple commendations from management for exceptional commitment to character development and performance quality.
Manager
Subway
04.2021 - 05.2021
- Fulfilled orders both online and in person daily during busy store time
- Maintained professional, organized, and safe environment for employees and patrons.
- Paid employees on time and divided tips accordingly
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Followed COVID and health procedures
- Ordered and managed food truck orders, stocked, and managed stock
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Improved safety procedures to create safe working conditions for workers.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Crew Member
Tim Hortons
10.2017 - 04.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Became familiar with products to answer questions and make suggestions.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action as necessary.
- Offered suggestions for process improvements that ultimately led to more efficient operations within the store location.
- Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
- Participated in the major success of the smile cookie event, winning the location's most smile cookies sold award for 2018.
- Prepared salads, soups and sandwiches for customers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Sales Associate / Customer Service
5Elementals
01.2015 - 01.2020
- Provided holiday and exceptional event sales support at high-volume retail pop-up store events selling aromatherapy candles and products
- Offered product expertise and advice to customers in a busy environment
- Assisted with everything from the setup, the sales, and then tear down of booths and sales tables for various special events
- They were experienced with a range of retail operations, including stocking, merchandising, inventory control, cash, and credit handling.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
Diploma - Border Security
Lambton College of Applied Arts And Technology
Sarnia, ON06.2024
Diploma - Police Foundations
Lambton College of Applied Arts And Technology
Sarnia, ON04.2023
High School Diploma -
St. Patrick’s Catholic High School
Sarnia, ON06.2018
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Clear Communication
- Integrity and Honesty
- Safety awareness
- Verbal and written communication
- Initiative and Self-Motivation
- Safety
- Crew Leadership
- Learning Agility
- Valid Driver's License
- Creativity and Innovation
- Visual Communication
- Complex Problem-Solving
- Adaptability and Flexibility
- Critical Thinking
- First Aid Certified
- Nonviolent Intervention Techniques
Volunteer Experience
Safe Walk Team Leader, Lambton College, Sarnia, ON | 10/2021, 04/2022
- Participate in weekly two-hour shifts on campus
- Complete nightly security journal
- Writing detailed and accurate reports in a timely manner
- Conduct safety audits on campus
- Assist in safe walks for students to residence or vehicles
Oxford Renaissance Fair Promoter/Performer, Oxford Renaissance Fair, Dorchester, ON | 2022 - PRESENT
- Performing in audience participation for jousting
- Promoting the festival through verbal communication
- Physically teaching visitors to spar Interacting with various people Role playing and teaching visitors how to role play
Educational Assistant, Co-Op, St.Patrick's Catholic High School / Holy Trinity Elementary School, Sarnia, ON | September 8, 2019 - November 28, 2019
- Assisted in daily activities in an youth educational environment
- Provided one-on-one assistance during lessons with youth
- Opportunity to teach a lesson and create a lesson-plan for students without requiring assistance
- Supervised youth actives, actively encouraging their participation and increased overall enjoyment of classroom
- Supervised students alone when it was necessary
- When confronted with issues always maintained a positive attitude while using strong interpersonal and de-escalation skills to find positive solutions to problems
- Using strong interpersonal skills was able to de-escalate situations as they were presented, finding a productive and helpful solution for all parties
- Helped youth understand difficult situations and guided them to understanding problems to discover solutions
- Maintained a weekly log and wrote detailed reports about service within the school
- Took an active role in the classroom
- Eager and willing to assist supervisors and helped in completing daily actives meanwhile making their duties easier
References
- Tammy St Louis, Retired Manager, Tim Horton’s, Bright’s Grove | +1 (519) 333 - 8762
- Jessica Maw, Manager, Tim Horton’s, Lambton Mall Road | +1 (519) 330 - 4637
- Mark Colbran, Referee at the Bluewater Referees Association | +1 (519) 542 - 6104
- Guy Chaisson, Bluewater Bridge Officer, Referee at Bluewater Referees Association | +1 (519) 381 - 3439
- Blake Morrison, Teacher at St. Patrick’s Catholic High School | +1 (519) 330 - 7445
- Ryan Million, London Police Service, Professor at Lambton College | rmillion@D2L.ca
- Aundrea Ross, Youth Corrections Officer, Guelph Correctional Facility | +1 (226) 343 - 2524
Timeline
Scare Actor
Reapers Realm
09.2023 - 10.2023
Manager
Subway
04.2021 - 05.2021
Crew Member
Tim Hortons
01.2021 - 11.2023
Crew Member
Tim Hortons
10.2017 - 04.2021
Sales Associate / Customer Service
5Elementals
01.2015 - 01.2020
Diploma - Border Security
Lambton College of Applied Arts And Technology
Diploma - Police Foundations
Lambton College of Applied Arts And Technology
High School Diploma -
St. Patrick’s Catholic High School