VIVIENNE FAITH ROSS
Bright’s Grove,Canada
Summary
I am an accomplished and energetic team player, with strong interpersonal communication skills, time management skills, and exquisite customer service focus. I am hardworking and dependable with a high-performing nature. I have a passion for traffic safety with an education and special interest in the Highway Traffic Act. I am always respectful, responsible, and resourceful no matter the situation. Finally, I am always eager and willing to put effort into learning so that I can tackle any challenge with passion, knowledge, confidence and perfection.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Guard Supervisor
Hughes Intelligence
, Canada
06.2025 - Current
- Delivered security services at various locations, including campsites and hotels.
- Maintained constant surveillance to monitor client behaviors effectively.
- Documented daily activity reports and weekly supervisory updates accurately.
- Responded to emergencies with professionalism and composure across all sites.
- Collaborated with law enforcement and emergency medical services as required.
- Enforced company regulations while adhering to strict security standards.
- Provided exceptional customer service, positively representing the company at all times.
- Demonstrated dedication and commitment in upholding laws and protocols.
- Collaborated with law enforcement to address security concerns effectively.
- Evaluated and improved existing security policies to enhance effectiveness.
- Established communication channels for reporting security issues among team members.
Reapers Realm Scare Actor - 2023/2025
St.Clair Township
St.Clair Township, Canada
09.2023 - 10.2025
- Maintained safety in high-stress environments while delivering exceptional entertainment.
- Monitored dynamic surroundings and equipment, ensuring safety of guests and coworkers during shifts.
- Responded effectively to various health and safety situations, demonstrating composure and positivity.
- Assessed guest body language to identify potential behavioral hazards and acted swiftly for safety.
Crew Member
Tim Hortons
Bright's Grove & Lambton Mall Road, Sarnia, Canada
10.2017 - 04.2024
- Processed hundreds of diverse orders daily in a fast-paced environment.
- Delivered exceptional customer service consistently, enhancing guest experiences.
- Recognized by peers and supervisors for personability, energy, and attentiveness.
- Handled challenging guests with tact and diplomacy, ensuring satisfaction.
- Mentored new team members to foster skill development and integration.
- Demonstrated dependability and professionalism in all roles undertaken.
Education
Diploma - Border & Security
Lambton College
Sarnia, ON04.2024
Diploma - Police Foundations
Lambton College
Sarnia, ON04.2023
High School Diploma -
St. Patrick’s Catholic High School
Sarnia, ON06.2019
Skills
- Customer service
- Conflict resolution
- Safety compliance
- Attention to detail
- Problem solving
- Situational awareness
- Skilled public speaker
- Security team leadership
- Emergency response
- Policy enforcement
- Security reporting
- De-escalation techniques
- Interpersonal skills
- Judgement and decision making
Certification
- Individual Security Guard License, Ministry of the Solicitor General, Private Security & Investigative Services Branch, 07/24/24, 10/12/26
- First Aid & CPR/AED Level C, Canadian Red Cross, 09/27/23, 09/26/26
References
Josh McRae, Director of Security Operations, Hughes Intelligence, Sarnia, +1 (519) 344-7447, Tammy St Louis, Retired Manager, Tim Horton’s, Bright’s Grove, +1 (519) 333-8762, Jessica Maw, Current Manager, Tim Horton’s, Lambton Mall Road, +1 (519) 330-4637, Blake Morrison, Former Royal Canadian Air Force - Former Defense Attorney - Current Teacher, St. Patrick’s Catholic High School, +1 (519) 330-7445, Chris Martin, Former Law Enforcement - Current Mass Casualty Incident Professor, Lambton College, chris.martin@D2L.ca, Timothy Ives, Former OPP Traffic & Marine Unit Sergeant - Current Professor, Lambton College, tives@D2L.ca, Mark Colbran, Current Referee, Bluewater Referees Association, +1 (519) 542-6104, Guy Chaison, Current Bluewater Bridge Officer, Part-time Referee, Bluewater Referees Association, +1 (519) 381-3439, Aundrea Ross, Current Youth Corrections Officer, Guelph Correctional Facility, +1 (226) 343-2524
Volunteer Experience
- Promoter/Performer, Oxford Renaissance Fair, Dorchester, ON, 2022, Present, Perform in audience participation events., Promote the festival through verbal communication.
- Chaperone, St. Patrick’s Algonquin Field Trip, Algonquin Park, ON, 02/10/25, 02/13/25, Ensure students' appropriate conduct and safety., Supervise small and large groups of students.
- Chaperone, St. Matthew’s Grade 8 Annual Field Trip, Canada’s Wonderland, Toronto, ON, 06/12/24, Chaperone students around the amusement park., Maintain school professionalism.
- Safe Walk Team Leader, Lambton College, Sarnia, ON, 10/01/21, 04/30/22, Conduct safety checks on campus., Assist in safe walks for students.
Timeline
Security Guard Supervisor
Hughes Intelligence
06.2025 - Current
Reapers Realm Scare Actor - 2023/2025
St.Clair Township
09.2023 - 10.2025
Crew Member
Tim Hortons
10.2017 - 04.2024
Diploma - Border & Security
Lambton College
Diploma - Police Foundations
Lambton College
High School Diploma -
St. Patrick’s Catholic High School