Dedicated and compassionate mental health worker with a strong commitment to supporting individuals in their journey towards mental well-being. With a solid background in psychology, social work, and extensive hands-on experience, I am equipped to provide high-quality care to marginalized populations.
Work History
RECEPTIONIST
Our Place Society
Followed Our Place's mission, vision, values, and procedures
Provided word-processing and administrative support
Kept reception area clean and neat to give visitors positive first impression
Greeted incoming volunteers, visitors, and customers professionally and provided friendly, knowledgeable assistance
Received, directed, and relayed telephone and personal messages for staff and residents on central phone line
Resolved customer problems and complaints
Responded to inquiries from callers seeking information
Corresponded with clients through email, telephone or postal mail
Redirected all Outreach inquiries
Sorted, received and distributed mail correspondence between departments and personnel
Contacted administration for mail pick up or to coordinate drop off when mail arrives
Created daily menus for kitchen
Worked closely and cooperatively with security personnel to ensure smooth and functional operation of the reception/security area and lobby
Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives
Performed other related duties as required.
COMMUNITY SUPPORT WORKER
Pacific Coast Community Resources
Ensure individuals' rights and choices are respected and advocated as needed
Proven ability to interact effectively with persons served
Empower individuals to be full citizens of their community
Participate in the development, implementation, and documentation of routines, personal care plans, doctors appointments, and outings
Foster positive relationships with family members, professionals, co-workers and members of the community
Provide assistance with activities of daily living and medication administration
Excellent understanding of behaviour management principles and strategies including mental health needs
To work in conjunction with the individual to ensure that their home is clean and well maintained at all times, including daily food preparation and light housekeeping duties
Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
STEWARD/EMERGENCY MEDICAL RESPONDER
Royal Canadian Navy
Met high military standards for work procedures, dress, grooming, attendance and punctuality
Maintained a high security clearance working for officers
Served food and beverages on formal and informal occasions at sea and ashore
Prepared light meals, snacks and hors-d'oeuvres on ships
Operated military warehouses at sea and in deployed operations
Operated ship borne convenience stores
Maintained records, financial accounts and filing systems for activities relating to the use of public and non-public funds
Operated military clubs, including allocation and control of facilities, mess fund accounting, bar management and staff supervision
Managed military accommodations, including: room allocation, reception, furnishings, key control, cleaning and maintenance
Provided non-public funds management on all ships
Responded to medical emergencies on board.
Education
Bachelor of Social Work -
University of Victoria
Victoria, BC
Arts And Science Diploma - Psychology, Social Work, English
Camosun College
Victoria, BC
Skills
Active Listening
Empathy and Compassion
Crisis Intervention
Cultural Competence
Communication and Collaboration
Crisis Prevention and Intervention
Documentation and Record-Keeping
Critical Thinking and Problem Solving
Genuine Desire to Help Others
Timeline
RECEPTIONIST
Our Place Society
COMMUNITY SUPPORT WORKER
Pacific Coast Community Resources
STEWARD/EMERGENCY MEDICAL RESPONDER
Royal Canadian Navy
Bachelor of Social Work -
University of Victoria
Arts And Science Diploma - Psychology, Social Work, English