Vivian Tran
Montréal,Canada
Summary
Great at multitasking and working under pressure with 10 years of experience in customer service. Team player who can also work independently. Developed highly empathetic client relationships and earned a reputation for exceeding sales goals.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Familiprix
Montréal
06.2019 - Current
- Supply of goods (ordering and receipt of products), Receipt of parcels, letters, etc
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Sales Consultant
La Vie en Rose
Montréal
01.2017 - 03.2018
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Developed and maintained relationships with clients to increase sales revenue.
Cashier
Familiprix
Montréal
10.2015 - 02.2016
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
Cashier
Tim Hortons
Montréal
06.2013 - 05.2014
- Prepared specialty coffee drinks, smoothies, juices, and other beverages according to company recipes.
- Cleaned work areas, equipment, utensils, dishes, and silverware.
- Stocked shelves with fresh merchandise on a regular basis.
- Checked temperatures of refrigerators and freezers regularly to make sure they are working properly.
- Sanitized work surfaces on a regular basis using approved cleaning solutions.
Education
Certificate - Marketing
Coursera
Google04.2024
DEC - Human Sciences
Collège de Rosemont
10.2017
DES -
Joseph-François-Perrault
07.2013
Skills
- Teamwork
- Ability to Multitask
- Effective Time Management
- Communication
- Fast Learner
- Adaptability
- Customer Service
- Communication Skills
Social Media
- Tiktok
- Youtube
Languages
- French
- English
- Vietnamese
- Chinese
- Korean
References
English Teacher - Nicky Kalogeropoulos, (514) 895-5056, nicky_k85@hotmail.com
Manager - Mario Pietropaolo , mario_p@videotron.ca
Hobbies and Interests
- Content creation; Tiktok, Youtube, Instagram
- Team sports; volleyball, football, badminton
- Cinema and photography
- Music ; R&B, hip hop and Kpop
- Food; Asian cooking
Timeline
Assistant Manager
Familiprix
06.2019 - Current
Sales Consultant
La Vie en Rose
01.2017 - 03.2018
Cashier
Familiprix
10.2015 - 02.2016
Cashier
Tim Hortons
06.2013 - 05.2014
Certificate - Marketing
Coursera
DEC - Human Sciences
Collège de Rosemont
DES -
Joseph-François-Perrault
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