Vivian Sarah Babirye
Edmonton,AB
Summary
Proven track record in enhancing customer satisfaction and streamlining processes at Victoria University, showcasing adeptness in software testing and exceptional problem-solving abilities. Leveraged interpersonal skills to foster communication across departments, significantly contributing to quality management systems. Demonstrated adaptability and a focus on achievements, notably in quality assurance and administrative efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Volunteer
Hope Mission
Edmonton, Alberta
01.2025 - Current
- Help out in the clothes department to arrange the donations to be submitted to the sorting department
- Help in sorting donations
Assistant Quality Assurance Officer
Victoria university
Kampala, Uganda, Central
07.2022 - 11.2024
- Identified problematic areas deviated from quality standards and recommended corrective actions.
- Facilitated regular quality reviews with senior management, providing insights and recommendations for quality improvement.
- Reviewed current standards and policies.
- Updated and maintained documentation related to quality assurance processes, procedures, and reports to ensure regulatory compliance.
- Issued corrective actions when necessary following non-conformance investigations or audit findings.
- Monitored compliance with established policies, procedures, and regulations.
- Completed various financial and quality audits for different departments.
- Advised management on changes needed in order to improve existing processes or develop new ones.
- Managed the development and maintenance of quality management systems (QMS), ensuring continuous improvement and efficiency.
- Kept records of quality reports and statistical reviews.
- Developed and implemented quality assurance standards for all processes.
- Conducted risk assessments and validation activities to mitigate potential quality and compliance risks.
- Trained professionals and professionals in quality assurance methods and techniques onsite and remotely.
- Researched issues and implemented quality assurance plans to correct problems.
- Assisted in the development of training materials related to quality assurance policies and procedures.
- Developed and implemented comprehensive quality assurance policies and procedures to meet industry standards and regulatory requirements.
Executive Assistant, Faculty of Health Sciences
Victoria university
Kampala, Uganda, Central
07.2021 - 06.2022
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Prepared invoices and drafted memos for executives.
- Handled confidential information with discretion and integrity.
- Facilitated communication between different departments within organization.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Updated and implemented administrative and executive support policy changes and monitored effects.
- Maintained confidential records and files related to executive operations.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Developed effective filing systems for easy retrieval of information when needed.
- Followed proper accounting and bookkeeping procedures to support audits.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.
- Ensured that all relevant paperwork was completed accurately prior to submission for approval.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
Admissions' Assistant
Victoria university
Kampala, Uganda, Central
10.2020 - 06.2021
- Reviewed application documents for accuracy and completeness prior to processing them for review by Admissions Committee.
- Collaborated with other departments to coordinate activities that support recruitment efforts.
- Created new reports required by admissions director and other administrators to assist in updating, changing and improving school application processes.
- Attended conferences dedicated to higher education topics such as diversity, international recruitment.
- Responded to customer issues to provide immediate resolution and improve retention.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Internship Student
nucafe
Kampala,uganda, Central
05.2019 - 07.2019
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Worked with teams to support goals and build experience.
- Worked well in team environment as well as independently.
Education
MBA - Monitoring And Evaluation
Victoria University, Kampala
Plot 1-13, Jinja Road, Kampala, Uganda09-2024
Skills
- Process improvement techniques
- Software testing
- Production line audit
- Quality management systems
- Customer focus
- Batch production records
- Multitasking
- Adaptability
- Problem-solving
- Problem-solving abilities
- Interpersonal skills
- Reliability
- Good communication among team members
- time keeping
Languages
English
Professional
luganda
Native/ Bilingual
Certification
- emergency preparedness
- WHMIS (superseded)
- environmental awareness
- Transportation of dangerous goods
- Standard First Aid level C
Timeline
Volunteer
Hope Mission
01.2025 - Current
Assistant Quality Assurance Officer
Victoria university
07.2022 - 11.2024
Executive Assistant, Faculty of Health Sciences
Victoria university
07.2021 - 06.2022
Admissions' Assistant
Victoria university
10.2020 - 06.2021
Internship Student
nucafe
05.2019 - 07.2019
- emergency preparedness
- WHMIS (superseded)
- environmental awareness
- Transportation of dangerous goods
- Standard First Aid level C
MBA - Monitoring And Evaluation
Victoria University, Kampala
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