Vivian Zhao
Toronto,Canada
Summary
Innovative and analytical Master of Information Student specializing in User Experience Design, with a proven track record of enhancing information management at the Ontario Ministry of Natural Resources. Adept at navigating the software development lifecycle, with a strong ability to translate complex business requirements into user-centric technological solutions. Excels in creating strategic design deliverables, including wireframes, prototypes, and user research methodologies. Boasts a collaborative spirit and an unwavering commitment to delivering high-quality, accessible digital services that align with the Ontario Public Service’s (OPS) values of diversity, inclusion, and anti-racism. Seeking to leverage cross-functional expertise in both business analysis and experience design to drive digital transformation within the Government Services Integration Cluster.
Overview
2
2
years of professional experience
Work History
DESIGN RESEARCHER
Innovation Hub, Space & Experience Student Life
04.2023 - Current
- Work in conjunction with the Director of Student Life and contribute to the available space and experience in conducting student interviews and research
for the design project at the Innovation Hub, aimed at improving student services. - Assisted in organizing and overseeing assignments, planning, and coordinating in-house and outsourced resources.
- Conducted practical, informative, and lean research.
Shared findings with the cross-functional team and client stakeholders
Student Recruitment Assistant
Faculty Of Information University Of Toronto
09.2023 - Current
- Provided candidates with information about pay rates, dates and training processes.
- Coordinated incoming job requisitions and applications.
- Reached out to new hires to check for issues and welcome to company.
- Executed Social media, Online marketing campaigns by identifying targets, developing copy and coordinating plans.
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Aided staff with employee performance review paperwork and documentation.
- Participated in recruitment and selection process for new studentes.
- Participated in job fairs to recruit new students.
LIBRARY AND INFORMATION MANAGEMENT ASSISTANT
Government Of Ontario Ministry Of Natural Resource
05.2022 - 08.2022
- Assist the library in digitizing numerous government archives and Educational Workshops on Government Archives.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Coordinated with IT teams to resolve advanced computer software and hardware problems
- Monitored patrons at library entrances and public areas and enforced library policies to maintain peaceful atmosphere.
- Maintained and updated records of current collection.
- Accessed library catalog to review ownership and circulation status.
- Maintained accurate records and confidentiality of library book and periodical inventory.
- Participated in collection maintenance activities, including weeding and inventory management.
- Assisted in managing library events and workshops, coordinating logistics and providing support.
University College Library
University Of Toronto, St. George Campus
09.2023 - Current
- Collaborated with faculty, staff and students to identify and address institutional challenges.
- Implemented strategies to increase student recruiting, engagement and retention.
- Guided and supported faculty and staff in development of new programs.
- Developed and implemented student success initiatives to recognize and encourage achievement.
HART HOUSE INFORMATION STUDENT ASSISTANT
University Of Toronto Hart House
05.2022 - Current
- Ability to communicate effectively with students, faculty, and staff in person, over the phone, and through email, as well as respond to inquiries at the Front desk
- Excellent oral and written communication skills, with the ability to produce reports and edit documents
- Proficient in organizing and managing logistics and administrative tasks to ensure efficient and effective operations
- Highly organized and detail-oriented, with strong attention to accuracy Excellent interpersonal skills, including diplomacy, tact, and discretion when dealing with sensitive or confidential matters
- Ability to work well under pressure and remain calm in a fast-paced environment
TRINITY COLLEGE STUDENT LIBRARY ASSISTANT
John W Graham Library, Trinity College
09.2021 - 04.2023
- Proficiency in University library software systems managing Student Profiles
- Assisting with library events and programs by coordinating logistics and managing schedules, Room Booking
- Supported library staff in various administrative tasks, including shelving and organizing library materials
Education
Master of Information - User Experience Design Concentration
University of Toronto
Toronto06.2025
Bachelor of Information - University of Toronto ISchool
Univesity of Toronto
08.2023
Skills
- Human-Centre Design Research
- UX Research Methods
- Adobee
- Interactive System Design
- Information Visualization
- Prototype Building
- Information Chart
- Data Collection
- Card - Sorting
- Figma
- Balsamiq
- Public Speaking
- Interpersonal skills
- Information Implementation
Accomplishments
- I was chosen as a Student Youth Ambassador by Halton Region and Halton Catholic School District Board to attend the Honor Conference event. This is first lady Michelle Obama's first conference in Canada in partnership with the Economics Club of Canada and Plan Canada.
- I was Honored with the University of Toronto True-Blue Recognition for being the "Customer Service Champion" from Aron Mohr who is the director of Hart House Hospitality Service, Presented me with this Award
Represented as a Youth Ambassador at the Economics Club of Canada at the Change the World Conference with Michelle Obama
Awarded for Customer Service Champion From the University of Toronto True Blue Recognition
Timeline
Student Recruitment Assistant
Faculty Of Information University Of Toronto
09.2023 - Current
University College Library
University Of Toronto, St. George Campus
09.2023 - Current
DESIGN RESEARCHER
Innovation Hub, Space & Experience Student Life
04.2023 - Current
LIBRARY AND INFORMATION MANAGEMENT ASSISTANT
Government Of Ontario Ministry Of Natural Resource
05.2022 - 08.2022
HART HOUSE INFORMATION STUDENT ASSISTANT
University Of Toronto Hart House
05.2022 - Current
TRINITY COLLEGE STUDENT LIBRARY ASSISTANT
John W Graham Library, Trinity College
09.2021 - 04.2023
Master of Information - User Experience Design Concentration
University of Toronto
Bachelor of Information - University of Toronto ISchool
Univesity of Toronto
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