Vivianna Salcedo
Whittier,CA
Summary
Experienced with team leadership, customer service, and operational management. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Utilizes effective communication and problem-solving skills to ensure a strong environment and high customer satisfaction. Track record of maintaining positive team environment and meeting service standards consistently.
Overview
7
7
years of professional experience
Work History
Server Shift Leader
Boiling Point
06.2022 - Current
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Bussed and reset tables to keep dining room and work areas clean.
- Streamlined shift operations for increased efficiency by implementing effective delegation and task prioritization.
BOH Associate
Curl Surf
04.2022 - 02.2025
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Efficiently managed inventory levels of supplies and retail products while minimizing waste.
- Boosted retail sales by developing and executing comprehensive marketing strategies.
- Balanced multiple tasks simultaneously, prioritizing responsibilities within a fast-paced retail environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Assistant Store Manager Trainee
Yogurtland
06.2022 - 02.2023
- Provided ongoing training to team members, fostering skill development and continuous learning opportunities.
- Contributed to the overall success of the store by consistently going above and beyond to meet customer expectations, resulting in increased loyalty and repeat business.
- Gained knowledge of company policies, protocols and processes.
- Handled day-to-day customer or client questions via telephone or email.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Assisted in recruiting, hiring and training of team members.
Shift Leader
Movita Juice Bar
03.2021 - 04.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Boba Barista
Summerfield Tea Bar
02.2018 - 10.2020
- Collaborated with team members to optimize workflow during peak hours for improved customer service.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Contributed to store cleanliness, carrying out routine cleaning tasks as part of daily responsibilities.
- Provided personalized recommendations based on customer preferences or allergies, enhancing the overall experience.
- Enhanced customer satisfaction by crafting high-quality boba beverages with precision and consistency.
- Used POS system to accurately enter orders and process payments.
- Followed exact recipes for mixing and preparing beverage and food items.
Education
High School Diploma -
Los Altos
Hacienda Heights, CA05-2021
Skills
- Customer feedback management
- Strategic workforce planning
- Customer relationship management
- Organized dining area maintenance
- Staff motivation
- Customer service management
- Reliable and responsible
- Employee training
- Adaptable and flexible
- Cash transactions handling
Timeline
Server Shift Leader
Boiling Point
06.2022 - Current
Assistant Store Manager Trainee
Yogurtland
06.2022 - 02.2023
BOH Associate
Curl Surf
04.2022 - 02.2025
Shift Leader
Movita Juice Bar
03.2021 - 04.2022
Boba Barista
Summerfield Tea Bar
02.2018 - 10.2020
High School Diploma -
Los Altos
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