Motivated business professional bringing Number years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Creative Business Owner with exceptional background spent in Industry. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.
Hi, I’m
Vivian Erhuvwu Okore
Waterloo,ON
Summary
Overview
24
years of professional experience
Work History
M . A Medical Bookshop And Patent Drug Shop
Business Owner
01.2011 - 08.2023
Job overview
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Mariadem Enterprise
Sales Representative
01.2000 - 12.2010
Job overview
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Monitored customers for signs of security concerns and escalated issues to management.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
Delta State University Nigeria
Bnsc from Nursing
University Overview
Skills
- Quality Assurance
- Contract Management
- Employee Development
- Business Planning
- Project Management
- Financial Management
- Business Administration
- Customer Service
- Strategic Planning
- Business Development
- Verbal and Written Communication
- Financial Administration
- Change Management
- Attention to Detail
- Business Marketing
- Operations Start-Up
- Purchasing and Planning
- Professional Networking
- Driven and Determined
- Performance Improvement
- Risk and Mitigation Analysis
- Budget Controls
- Financial Planning
- Accounting Management
- Sales Planning
- Incident Response
- Team Leadership
- Staff Management
- Task Delegation
- Issue Resolution
- Negotiation and Persuasion
- Process Improvement
- Cost Analysis and Savings
- Customer Relations
- Strategic Decision-Making
- Vendor Relationship Management
- Work Planning and Prioritization
- Providing Feedback
- Corrective Actions
- Special Assignments
- Results Orientation
- Hazardous Chemicals
- Change and Growth Management
Languages
English
Professional Working
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Business Owner
M . A Medical Bookshop And Patent Drug Shop
01.2011 - 08.2023
Sales Representative
Mariadem Enterprise
01.2000 - 12.2010
Delta State University
Bnsc from Nursing
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