Viviane De Sarno
Vancouver,British Columbia
Summary
Highly motivated employee with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Office Manager
Hatch Innovations Canada
Burnaby, BC
09.2023 - Current
- Developing and implementing office policies and procedures.
- Assisting with the preparation of budgets, forecasts and financial statements.
- Maintaining filing system for records, correspondence and other documents.
- Providing administrative support to the management team, including preparing reports and presentations.
- Processing payroll accurately ensuring all employees were paid on time.
- Tracking invoices and payments to ensure the accuracy of accounts receivable and payable information.
- Organizing company events, including holiday parties and team-building activities .
- Ensuring compliance with applicable laws regarding employment practices.
- Reviewing contracts for accuracy prior to signing off on behalf of the company.
- Providing training to new hires on office policies and procedures.
- Administering payroll and maintained proper documentation of employee personnel.
Human Resources Assistant
Latincouver Cultural & Business Society
Vancouver
04.2023 - 09.2023
- Conducted surveys and analyzed employee feedback to identify areas of improvement
- Developed engagement and retention strategies, such as employee/volunteer recognition and appreciation programs, career development plans, and work-life balance initiatives
- Designed and delivered training programs to enhance employee/volunteer skills and knowledge
- Collaborated with other departments to develop and implement initiatives to improve engagement and retention
- Monitored employee/volunteer turnover rates and implementing retention strategies to reduce turnover
- Created and maintained a positive organizational culture that promotes employee/volunteer engagement and retention
- Managed, tracked, and reported on engagement, key turnover, and retention metrics and utilized metrics to identify trends and make recommendations
- Organized virtual and in-person training and events to promote employee engagement and help employees/volunteers feel connected.
Human Resources Manager
Burger King Brazil
Barueri, Brazil
01.2014 - 01.2022
- Led and supported the organization’s recruitment and selection strategy and program to ensure an innovative and diverse sourcing techniques to attract and retain, which impacted drastically the turnover reduction
- Managed and developed employees through goal setting, ongoing assessment, and coaching
- Collaborated with leaders to build and support an employee engagement strategy that facilitates organizational performance and enables successful organizational change
- Supported organizational planning, talent acquisition, diversity initiatives, talent development, compensation planning, performance management and engagement
- Supported the annual compensation administration and merit review process in partnership with the HR Services & Payroll Coordinator and senior leaders
- Supported budget preparation and management for the Human Resources Division.
- Ensured company policies are communicated clearly and administered in compliance with all labor laws.
- Acted as point of resolution for escalation issues.
- Managed all HR Operations for Brazil including payroll (HRIS tools (SAP/SuccessFactors platform).
- Reduced payroll/benefits administration costs by 12% through pricing and fees negotiation, while ensuring the continuation and enhancements of services.
Human Resources Manager
CSU Cardsystem
Brazil - Barueri
01.2010 - 01.2014
- Maintained a positive working environment, with employee engagement, retention and maintaining success
- Managed the new-hire process, including recruiting, interviewing, hiring, and onboarding
- Worked with the executive team to oversee quarterly, annual review processes & performance management
- Implemented people operations practices that are compliant, thoughtful, data-backed and innovative
- Managed of payroll processing.
Education
Bachelor of Arts - Business Management - Human Resources
University Canada West
Vancouver, BC09-2023
Bachelor of Arts - Technology in Management Process
Norte Do Parana
Brazil01.2009
Bachelor of Arts - Technology in Management Process
Shafston Institute of Technology
Australia01.2004
Skills
- Problem-Solving Skills
- Adaptability
- Leadership Skills
- Ability to Work in a Team
- Communication Skills
- Faster learner
Languages
- Portuguese
- English
References
References are available if it is requested.
Timeline
Office Manager
Hatch Innovations Canada
09.2023 - Current
Human Resources Assistant
Latincouver Cultural & Business Society
04.2023 - 09.2023
Human Resources Manager
Burger King Brazil
01.2014 - 01.2022
Human Resources Manager
CSU Cardsystem
01.2010 - 01.2014
Bachelor of Arts - Business Management - Human Resources
University Canada West
Bachelor of Arts - Technology in Management Process
Norte Do Parana
Bachelor of Arts - Technology in Management Process
Shafston Institute of Technology
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