Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Viviana KV Liang Zhou

Markham,Ontario

Summary

As a dedicated Psychology graduate with a passion for mental health and well-being, I bring nearly a year of hands-on experience as an Instructor Therapist, combined with solid administrative expertise gained in a different professional role. I have developed and implemented personalized therapy plans, leveraging my academic background to create engaging, evidence-based interventions under supervision. My administrative experience includes efficiently managing scheduling, documentation, and compliance with organizational policies, which ensures that therapeutic programs operate smoothly and effectively. My journey in the mental health field is marked by a deep commitment to understanding the diverse needs of individuals and fostering environments that support their growth and healing. Eager to continue contributing my knowledge and skills in a dynamic team, I am well-prepared to support both the clinical and operational needs of a mental health organization, furthering my growth and enhancing the well-being of others. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Instructor Therapist

The Village BITO.
Maple
07.2023 - Current
  • Provided individualized behavior therapy services to children with autism spectrum disorders and developmental disorders.
  • Collaborated with psychologists, psychiatrists, speech-language pathologists and other health care professionals to provide comprehensive services for clients.
  • Analyzed data collected during interventions to determine effectiveness of treatments and interventions used.
  • Provided guidance and instruction in activities of daily living, communication skills, socialization skills, leisure activities, and self-care routines.

Administrative Assistant

Kumon Unionville
Markham, ON
11.2022 - 07.2023
  • Responded effectively to sensitive inquiries or complaints.
  • Coordinated appointments, meetings and conferences.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Maintained accurate department and customer records.

Teacher's Assistant

YRDSB international language program
Markham, Ontario
09.2017 - 10.2019
  • Assisted teachers with instruction and provided clerical support for diverse needs.
  • Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
  • Prepared lesson materials, bulletin board displays, exhibits and demonstrations to assist teachers in classroom preparation.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors, and solving emergency situation.

Barrister, Cashier

MACHI MACHI INC.
Markham, ON
11.2020 - 09.2021
  • able to solve emergency situation and quickly maintain customer satisfaction.
  • Built and maintained productive relationships with employees.
  • maintain positive relationship and conversation between customers, boss and workers
  • Appreciates problem-solving in group environments

Education

Bachelor of Science - Psychology

University of Toronto
Toronto, ON
04.2023

High School Diploma -

Unionville High School
Unionville, ON
06.2019

Skills

  • Conducted group therapy sessions with clients to foster positive relationships and behavior change
  • Standard First Aid CPR/AED Level C
  • Fluent in English, Mandarin and Cantonese
  • Coordinating with Teachers and Specialists
  • good at team working and can also work independently
  • Behavioral Intervention
  • Applied Behavior Analysis
  • Behavior management techniques
  • Individualized Education Plans
  • Data collection and analysis
  • Social Skills Development
  • Problem-solving aptitude
  • Interpersonal and Communication Skills
  • Responsible, trustworthy, optimistic
  • Scheduling and Coordination

Certification

Standard First Aid CPR/AED Level C Training

Professional experience program – mental health services

York University

Completed June 23, 2022.

Timeline

Instructor Therapist

The Village BITO.
07.2023 - Current

Administrative Assistant

Kumon Unionville
11.2022 - 07.2023

Barrister, Cashier

MACHI MACHI INC.
11.2020 - 09.2021

Teacher's Assistant

YRDSB international language program
09.2017 - 10.2019

Bachelor of Science - Psychology

University of Toronto

High School Diploma -

Unionville High School
Viviana KV Liang Zhou