Viviana Edith BLANCO GUERRA
Toronto,Ontario
Summary
Dynamic Account Manager with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Account Manager
BBVA Bank
Barranquilla , Colombia
10.2021 - 01.2023
- Built relationships with customers and community to promote long-term business growth.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Financial investment advisor, managing premium client portfolios,
making them profitable and recruiting new clients in segment,
leading 44 branches with high-value clients for entity. Market local investment products and offshore referrals.
Account Manager
Scotiabank
Barranquilla , Colombia
05.2009 - 10.2021
- Built relationships with customers and community to promote long term business growth.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Negotiated prices, terms of sales and service agreements.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Investment and credit products advisor, managing portfolios of
more than 300 clients between Wealth and Premium, making them
profitable and linking new clients in segments, fulfilling
objectives.
Office manager Back up, leading team of 19, fulfilling managerial functions.
Education
Graduate Certificate - Marketing Management
Georgian College of Applied Arts And Technology
Barrie, ON08.2023
Bachelor of Science - Industrial Engineering
UNIVERSIDAD AUTONOMA DEL CARIBE
BARRANQUILLA, COLOMBIA07.2009
Skills
- Expense Control
- Product and Service Sales
- Account Management
- Accounts Payable and Accounts Receivable
- Business Negotiation
- Time Management
- Regional Accounts
- Serve Customers
- Persuasive Negotiations
- Customer Satisfaction
Certification
Colombian Values Market Self-Regulator (AMV)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Colin Powell
Timeline
Account Manager
BBVA Bank
10.2021 - 01.2023
Account Manager
Scotiabank
05.2009 - 10.2021
Graduate Certificate - Marketing Management
Georgian College of Applied Arts And Technology
Bachelor of Science - Industrial Engineering
UNIVERSIDAD AUTONOMA DEL CARIBE
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