Viviana Mendez
Toronto,Ontario
Summary
Professional in Chemical Engineering with a master's degree in Process Engineering and Industrial Systems focused on results and meeting expectations, democratic and transformational leadership skills, Proactive Leader with strengths in communication and collaboration between the different stakeholders of the company.
Proficient in leveraging Lean Manufacturing and Six Sigma knowledge to promote process improvement. Expert in managing concurrent objectives to promote efficiency and influence positive results. Experience in supplier management, demand and inventory planning, and strategic supply.
Motivated Project Management student looking for opportunities in the area of industrial or administrative processes. to get practical and work experience. Outgoing and friendly with a strong drive to succeed. Focused on further developing acquired skills by learning from the best teams and completing development projects. Knowledge of mobile and desktop platforms.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ramirez Impresores SAS
Operations and Projects Manager
Bogota, Colombia
04.2018 - 04.2021
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services in the graphic and printing industry.
- Worked closely with team members to meet the scope and requirements of the project, develop each phase to customer satisfaction with quality standards, and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Develop the ERP system in the company to optimize internal processes, where each department has its own module to work with. In this system, information storage was developed to speed up the requested information.
- Generation of production orders according to requirements from customers.
- Verification and acceptance of production orders from internal departments or sellers to the production department.
- Control and requisition of raw materials with the storage department and suppliers.
- Production planning according to production orders, priority, type of printing and provision of raw materials.
- Optimization and improvement of processes in different productions using the Lean methodology.
Education
Post-Degree Certificate - Project Management
Georgian College
Toronto, Ontario, Canada12.2022
Master of Science - Process Engineering And Industrial Systems
Jorge Tadeo Lozano University
Bogota, Colombia06.2021
Bachelor of Science - Chemical Engineering
Jorge Tadeo Lozano University
Bogota, Colombia03.2019
Skills
- Basic Math
- Microsoft Office
- Reliable & Trustworthy
- Team Building
- Flexible Schedule
- Planning & Organizing
- Computer Skills
- Organizational Skills
- Critical Thinking
- Friendly, Positive Attitude
- Supervision & Leadership
- Customer Service
- Active and Effective Listening
- Fluent in Spanish
- Training & Development
- Good Work Ethic
- Team Management
- Leadership Management
- Communication Management
- Constant Learning in Different Areas
- Verbal and Written Communication
- Performance Evaluation and Optimization
- Time Management and Organization
- Project Management
- Decision Making
- Revision Documentation
Languages
Spanish
Native/ Bilingual
English
Professional
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Led team to achieve ERP software implementation for process improvement and optimization, earning recognition from upper management and financial reward.
- Recognized as Employee of the 2 years for outstanding performance and team contributions.
- Detection of different waste in the production process through the Lean methodology.
Certification
- Certified Finance for Non-Financial Managers, LinkedIn - 2022
- Certified Managing Project Benefits, LinkedIn - 2022
- Certified Project Portfolio Management Foundations, LinkedIn - 2022
- Certified Fundamentos en Lean Six Sigma, LinkedIn - 2022
- Certified Lean Technology Strategy: Economic Frameworks for Portfolio and Product Management, LinkedIn - 2022
- Certified Workplace Hazardous Materials Information System (WHMIS), AixSafety - 2022
- Certified Supervisor Health and Safety Awareness in 5 Steps, Ontario Government | Gouvernement de l’Ontario - 2022
Timeline
Ramirez Impresores SAS
Operations and Projects Manager
04.2018 - 04.2021
Post-Degree Certificate - Project Management
Georgian College
Master of Science - Process Engineering And Industrial Systems
Jorge Tadeo Lozano University
Bachelor of Science - Chemical Engineering
Jorge Tadeo Lozano University
- Certified Finance for Non-Financial Managers, LinkedIn - 2022
- Certified Managing Project Benefits, LinkedIn - 2022
- Certified Project Portfolio Management Foundations, LinkedIn - 2022
- Certified Fundamentos en Lean Six Sigma, LinkedIn - 2022
- Certified Lean Technology Strategy: Economic Frameworks for Portfolio and Product Management, LinkedIn - 2022
- Certified Workplace Hazardous Materials Information System (WHMIS), AixSafety - 2022
- Certified Supervisor Health and Safety Awareness in 5 Steps, Ontario Government | Gouvernement de l’Ontario - 2022
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