Viviana Sosa
Santa Ana
Summary
With over 13 years of experience in the dental field, a dynamic and skilled Orthodontic Assistant dedicated to delivering exceptional patient care. Expertise lies in ensuring efficient clinic operations while maintaining strong communication with both patients and staff. Excels in multitasking and effective time management, providing top-notch service to every individual. Seeking a career opportunity to further expand knowledge and skills in customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Orthodontic Assistant
Baum Orthodontics
03.2014 - 02.2025
- Provided exceptional chairside assistance to orthodontist during complex procedures such as bracket placement and adjustments, aligner fittings, and appliance installations.
- Maintained detailed progress notes for each patient to support continuity of care throughout their treatment plan.
- Contributed to the expansion of practice clientele through excellent customer service and strong rapport-building skills with patients.
- Assisted in fabricating custom orthodontic appliances tailored to individual patient needs.
- Improved office organization by maintaining dental equipment inventory and implementing a system for tracking supplies.
- Set appointments and made follow-up calls.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Scheduler
Glidewell Laboratories
03.2012 - 02.2014
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
Sales Representative
Sears Holdings
06.2010 - 02.2012
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Applied knowledge of electronics products to educate prospects and customers.
- Conducted product demonstrations for customers, showcasing features and benefits while answering questions to facilitate informed purchasing decisions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Sales Associate
Wet Seal Clothing Store
06.2009 - 12.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Diploma -
Santa Ana High School
06.2009
Dental Assistant Certificate - Dental
Everest College
Anaheim, CA04-2012
Skills
- Ability to Multitask
- Leadership
- Effective Time Management
- Ability to Work Under Pressure
- Ability to Work in a Team
- Microsoft Office
- Customer Service
- Communication Skills
- Teamwork
- Good communication with patients
- Staff training and development
- Willing to grow and learn
- Positive attitude
- Reliable
- Effective customer service
Certification
- RDA - Registered Dental Assistant
Languages
Spanish
Full Professional
Timeline
Orthodontic Assistant
Baum Orthodontics
03.2014 - 02.2025
Scheduler
Glidewell Laboratories
03.2012 - 02.2014
Sales Representative
Sears Holdings
06.2010 - 02.2012
Sales Associate
Wet Seal Clothing Store
06.2009 - 12.2011
Diploma -
Santa Ana High School
Dental Assistant Certificate - Dental
Everest College
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