Viviana Sierra
Los Angeles
Summary
Proven team collaborator and adept in customer service, I excelled at Chick-fil-A by enhancing guest satisfaction and maintaining high service standards under pressure. Skilled in cash handling and problem-solving, I contributed to a welcoming atmosphere, ensuring operational excellence and positive dining experiences. Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand.
Overview
1
1
year of professional experience
Work History
Front of House Employee
Chick-fil-A
06.2023 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Established welcoming atmosphere by greeting each guest warmly.
Education
High School Diploma -
Wallis Annenberg High School
Los Angeles, CA06.2023
No Degree - Kinesiology
California State University - Northridge
Northridge, CA05.2027
Skills
- Team player attitude
- Strong Work Ethic
- Positive demeanor
- Cash handling proficiency
- Team Collaboration
- Money Handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front of House Employee
Chick-fil-A
06.2023 - Current
High School Diploma -
Wallis Annenberg High School
No Degree - Kinesiology
California State University - Northridge
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