Viviana Rodriguez Martinez
Torrance
Summary
Dynamic operations supervisor with extensive experience at CVS Pharmacy, excelling in inventory management and vendor negotiation. Proven track record in enhancing customer satisfaction through effective staff training and task delegation. Adept at optimizing scheduling operations to drive efficiency and ensure seamless service delivery.
Overview
12
12
years of professional experience
Work History
Operations Supervisor
CVS Pharmacy
Redondo Beach
06.2019 - Current
- Supervised daily operations in retail pharmacy environment.
- Trained and mentored staff on customer service best practices.
- Managed inventory levels to ensure product availability.
- Resolved customer inquiries to enhance satisfaction and loyalty.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Coordinated with vendors regarding product availability, pricing, delivery schedules.
- Negotiated contracts with vendors and suppliers, ensuring cost-effective procurement of resources.
Medical Assistant
OBGYN Office
Torrance
07.2018 - 06.2020
- Assisted physicians during patient examinations and procedures in a busy OBGYN office.
- Managed patient scheduling, optimizing appointment flow for efficiency.
- Collected and documented patient medical histories and vital signs accurately.
- Educated patients on treatment plans, medications, and preventive care options.
- Coordinated referrals to specialists, ensuring timely follow-up for patients.
- Supported front desk operations by answering phones and greeting patients warmly.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Key Holder Supervisor
Wetzel's Pretzels
Torrance
10.2013 - 02.2019
- Supervised daily operations and maintained store security protocols.
- Trained and mentored new staff on customer service standards.
- Managed cash handling and ensured accurate transaction processes.
- Assisted customers with inquiries, enhancing their shopping experience.
- Performed daily cash management duties including deposits, audits.
- Maintained a safe and secure environment within the store.
- Analyzed weekly sales reports to identify trends or issues.
- Tracked sales data to ensure accurate inventory levels.
Warehouse Packer
Toll Warehouse Forwarding
San Pedro
08.2013 - 12.2013
- Packed products efficiently for distribution to various clients and locations.
- Inspected items for quality assurance before packaging and dispatching.
- Collaborated with team members to optimize workflow and improve packing processes.
- Reported inventory discrepancies and assisted in stock replenishment efforts.
- Labeled boxes, containers, and pallets for shipment purposes.
- Prepared orders by processing requests, pulling materials, packing boxes, and placing orders in delivery area.
- Used pallet jacks to move items to and from warehouse locations.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
Education
High School Diploma -
Narbonne High School
Harbor City, CAMedical Assistant
Levy Adult Center
Torrance, CASkills
- Inventory management
- Vendor negotiation
- Staff training
- Customer satisfaction
- Scheduling operations
- Retail management
- Medical record keeping
- Task delegation
Languages
English
Professional
Spanish
Professional
Timeline
Operations Supervisor
CVS Pharmacy
06.2019 - Current
Medical Assistant
OBGYN Office
07.2018 - 06.2020
Key Holder Supervisor
Wetzel's Pretzels
10.2013 - 02.2019
Warehouse Packer
Toll Warehouse Forwarding
08.2013 - 12.2013
High School Diploma -
Narbonne High School
Medical Assistant
Levy Adult Center