Viviana Ramirez

Bilingual professional with a background in Environmental Engineering and over 17 years of experience in the educational and community sectors in Canada. Currently working as an Assistant Manager at a Before & After School Care program, where I lead administrative tasks, coordinate staff, manage schedules, and communicate effectively with families. Highly organized, efficient under pressure, and skilled in computer systems and digital tools. I am now seeking a Virtual Assistant or Bilingual Secretary role, bringing strong communication skills, international experience, and the ability to work independently and remotely.

Assistant Manager – Before & After School Care Program
Vancouver, Canada –2015 to Present

• Manage daily operations, staff schedules, and student attendance.
• Communicate with parents and school staff in both English and Spanish.
• Organize activities and maintain accurate documentation and reports.
• Use digital tools (Google Workspace, Microsoft Office, communication platforms).

Primary School Educational Assistant
Vancouver, Canada – 2013 To the present

• Supported teachers with classroom activities and student supervision.
• Provided translation and communication support for Spanish-speaking families.
• Helped prepare educational materials and manage student files.

Community Program Assistant – Community Center
Vancouver, Canada – [Year] to [Year]

• Assisted in organizing workshops, events, and family programs.
• Registered participants, answered inquiries, and maintained attendance logs.
• Offered administrative support and collaborated with various departments.

9 semester Environmental Engineering
University icentral – 2018

Relevant Certifications & Courses:

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Google Workspace Tools
• Childcare and Educational Support Training (Canada)
• [Optional: Virtual Assistant Training – if applicable]

• Bilingual: Fluent in Spanish and English
• Time management and organizational skills
• Customer service and effective communication
• Proficient in digital platforms: Zoom, Trello, Google Calendar, etc.
• Able to work independently and under pressure
• Multicultural experience and team collaboration