Viviana Orozco
Carson
Summary
Experienced professional dedicated to delivering exceptional customer service with a strong administrative background. Known for a strong work ethic and being a collaborative team player, with expertise in customer relations, problem-solving, and effective multitasking. Committed to creating a positive customer experience while maintaining an organized workspace. Proficient in using current office software applications and managing databases to enhance operational efficiency.
Overview
11
11
years of professional experience
Work History
CREW MEMBER
Trader Joe's
04.2017 - Current
- Create a warm and friendly shopping experience for customers by answering their questions, offering suggestions, and making grocery shopping an exciting adventure.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Cross-trained in multiple positions within the store as needed.
- Demonstrated excellent communication skills when dealing with customer inquiries and complaints.
- Collaborate with store managers to plan projects to increase sales and promote new products.
MATE
Trader Joe's
02.2019 - 05.2023
- Managed scheduling and calendar coordination for senior management and store through 'Dayforce HCM' program.
- Developed and maintained filing systems to enhance document retrieval efficiency.
- Trained new staff on administrative processes and software applications.
- Collaborated with cross-functional teams to support project initiatives and deadlines.
- Analyzed sales trends and forecasted sales to order inventory based on seasonal objectives.
- Coordinated over 21K invoices, purchase orders, receiving reports, and manifests annually to monitor and control store operations.
- Provided regular coaching and performance feedback to team members to support growth, and ensure alignment with company standards.
CAREGIVER
In-Home Supportive Services
03.2015 - 06.2021
- Performed light housekeeping duties including laundry, meal preparation and grocery shopping.
- Helped clients with daily tasks, such as laundry, housekeeping, and shopping.
- Assisted residents in activities of daily living to maintain health and dignity.
- Maintained a clean environment for patients by following proper infection control protocols.
- Engaged clients through conversation and companionship, promoting independence and meeting social requirements.
OFFICE & IT SUPPORT ASSISTANT
Beverly Hills Transfer and Storage
06.2014 - 03.2017
- Manage daily office operations, including scheduling meetings, maintaining calendars, and handling correspondence.
- Troubleshoot hardware and software issues, coordinating the procurement and replacement of parts, and managing peripherals such as printers, scanners, and external devices.
- Created content for various social media channels including Facebook, Instagram, and LinkedIn.
- Planned and executed social media vision, driving brand discovery and customer engagement.
Education
Associate in Science (A.S.) - Administrative Support
Long Beach City College
06.2026
High School Diploma - undefined
Nathaniel Narbonne High School
05.2012
Skills
- Customer service
- Multitasking and organization
- Time management
- Attention to detail
- Teamwork and collaboration
- Problem-solving
- Office administration
- Scheduling coordination
LANGUAGES
Spanish Bilingual
Timeline
MATE
Trader Joe's
02.2019 - 05.2023
CREW MEMBER
Trader Joe's
04.2017 - Current
CAREGIVER
In-Home Supportive Services
03.2015 - 06.2021
OFFICE & IT SUPPORT ASSISTANT
Beverly Hills Transfer and Storage
06.2014 - 03.2017
High School Diploma - undefined
Nathaniel Narbonne High School
Associate in Science (A.S.) - Administrative Support
Long Beach City College