Viviana Munoz
Moreno Valley
Summary
Dynamic administrative professional with a proven record of enhancing office operations through effective scheduling and communication. Proficient in managing diverse databases, ensuring data integrity and security, while delivering exceptional customer service that boosted client satisfaction ratings. Experienced in training new staff, fostering teamwork, and improving workflow efficiency through the strategic use of various CRMs and office tools. Committed to driving operational excellence and contributing to a productive workplace environment.
Overview
8
8
years of professional experience
Work History
Administrative Specialist
Moon Valley Nursery
Riverside
12.2022 - Current
- Coordinated and maintained office operations, managed scheduling, and assigned daily routes based on priority and urgency. Communicated between drivers and other dispatchers to maximize service schedules and improve route efficiency. Onboarded and processed correspondence, reports, invoices, and documents with attention to detail and accuracy. Conducted data entry and managed in various databases, ensuring data integrity and security. Handled incoming calls and inquiries, providing exceptional customer service and support. Collaborated with cross-functional teams to streamline administrative processes and improve workflow, utilizing CRMs like Microsoft Excel, Google calendar, Smartsheet, HubSpot, Samsara, and Oracle. I also trained new administrative staff on office procedures and best practices to enhance team performance.
Lead
Better K-9
Riverside
10.2019 - 12.2022
- Communicated production deadlines and goals to staff members to increase team productivity. Mobilized office operations by answering phone calls, booking appointments, consultations and tours. Developed and maintained relationships with clients to understand their needs, addressing inquiries and resolving complaints effectively, enhancing customer satisfaction and loyalty. Utilized Microsoft Office Suite and CRM, RunLoyal, to create and manage documents, spreadsheets, and schedules. Also delegated tasks to team members according to individual strengths and trained new team members on company policies and best practices to ensure compliance.
Member Service Representative
Sam’s Club
Corona
06.2017 - 09.2019
- Developed strong relationships with members to foster trust and loyalty within the community. Processed cash, checks, and credit cards for customer purchases. Provided exceptional customer service by addressing member inquiries, resolving and de-escalating issues promptly. Maintained cash accuracy by working with the supervisor to correct deficiencies. Managed daily operations to ensure efficient handling of returns and exchanges.
Education
Some College -
Riverside City College
Riverside, CA01.2019
Skills
- CRM Proficiency: Microsoft Excel, Microsoft Outlook, HubSpot, Smartsheet, Oracle, Samsara
- Training and Onboarding
- Appointment Scheduling
- Outstanding Typing Speed
- Customer Service
- Calendar Management
- Data Entry
- Clerical Skills
- Record and File Management
- Dispatching
References
Given upon request.
Timeline
Administrative Specialist
Moon Valley Nursery
12.2022 - Current
Lead
Better K-9
10.2019 - 12.2022
Member Service Representative
Sam’s Club
06.2017 - 09.2019
Some College -
Riverside City College