Viviana Mcgowan
Stockton
Summary
Dynamic and detail-oriented professional with extensive experience as a Delivery Driver , excelling in customer service and efficient route optimization. Proven ability to enhance delivery accuracy and maintain safety compliance, while fostering a positive attitude to ensure customer satisfaction. Skilled in material handling and stock management.
Overview
9
9
years of professional experience
Work History
Material Handler
O’Reilly
02.2025 - 07.2025
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
Delivery Driver
Zealigent Logistics
06.2023 - 05.2025
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Verified accuracy of all deliveries against order forms.
Delivery Driver
Rudgear Logistics
11.2020 - 05.2023
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
Customer Service Associate
True Religion Jeans
04.2019 - 11.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Cash and debit experience .
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Cashier
Walmart
09.2016 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Modesto High School
Modesto, CA05.2016
Skills
- Material handling
- Loading and unloading
- Order picking
- Positive attitude
- Package handling
- Attention to detail
- Customer service
- OSHA compliance
- Stock management
Timeline
Material Handler
O’Reilly
02.2025 - 07.2025
Delivery Driver
Zealigent Logistics
06.2023 - 05.2025
Delivery Driver
Rudgear Logistics
11.2020 - 05.2023
Customer Service Associate
True Religion Jeans
04.2019 - 11.2019
Cashier
Walmart
09.2016 - 03.2019
High School Diploma -
Modesto High School
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