Viviana Lopez-payan
Lake Elsinore
Summary
Driven and encouraged to learn new skills to help better myself in order to help others.
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
5
5
years of professional experience
Work History
Paraprofessional
Zen Educate
Riverside, CA
08.2025 - Current
- Assisted educators in implementing lesson plans and classroom activities.
- Supported students with diverse learning needs, fostering an inclusive environment.
- Monitored student progress and provided feedback to teachers for personalized learning.
- Collaborated with staff to develop individualized education programs (IEPs).
- Facilitated small group instruction, reinforcing core concepts for improved understanding.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
Shift Leader
Subway
Temecula, CA
07.2021 - 07.2025
- Supervised daily operations, ensuring compliance with food safety and quality standards.
- Trained and mentored new team members on efficient service techniques and company policies.
- Managed inventory levels, coordinating stock replenishment to optimize product availability.
- Implemented scheduling adjustments to enhance staffing efficiency during peak hours.
- Resolved customer complaints, enhancing satisfaction through effective problem-solving strategies.
- Monitored cash handling procedures, ensuring accuracy in transactions and reporting methods.
- Trained new employees and delegated daily tasks and responsibilities.
Sales Associate
5 Below
Lake Elsinore, CA
11.2022 - 03.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained store organization and cleanliness, ensuring appealing merchandise displays.
- Operated point-of-sale system accurately for efficient transaction processing.
- Collaborated with team members to achieve sales goals and improve service delivery.
Education
Certification of Phlebotomist - Phlebotomy
Phlebotomy Training Specialist
Temecula, CA02.2026
Skills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- Calm and patient demeanor
- CPR and first aid
- Documentation
- Relationship building
- Social skills training
- Activity planning
- Parent communication
- Disability awareness
Languages
Spanish
Native or Bilingual
Timeline
Paraprofessional
Zen Educate
08.2025 - Current
Sales Associate
5 Below
11.2022 - 03.2023
Shift Leader
Subway
07.2021 - 07.2025
Certification of Phlebotomist - Phlebotomy
Phlebotomy Training Specialist