Viviana Leyva
Anaheim
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Small Business Representative
Bank Of America
09.2018 - Current
- Increased client satisfaction by providing personalized support and tailored solutions for small businesses.
- Developed strong relationships with small business owners, understanding their unique needs and challenges.
- Assisted in the creation of marketing materials to effectively promote products and services to small businesses.
- Enhanced client satisfaction by providing exceptional customer service and addressing concerns promptly.
- Managed clients'' accounts, ensuring timely payments and resolving discrepancies efficiently.
- Developed customized financial solutions for clients, enabling them to achieve their business goals more effectively.
- Provided ongoing support to small businesses in navigating various banking processes, policies, and procedures.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded proactively and positively to rapid change.
- Responded swiftly to urgent requests or inquires from clients, demonstrating commitment to meeting their needs in a timely manner.
Assistant Store Manager
Del Taco
05.2013 - 09.2018
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted in recruiting, hiring and training of team members.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
No Degree - Accounting And Finance
Fullerton College
Fullerton, CA06.2028
High School Diploma -
Western High School
Anaheim, CA06.2013
Skills
- Conflict resolution
- Problem-solving abilities
- Team collaboration
- Organizational skills
- Effective communication
- Time management
- Industry knowledge
- Financial analysis
- Technical support
- Product knowledge
- Multitasking
- Analytical thinking
- Goal setting
- Strategic planning
- Issue Research
Languages
Spanish
Limited Working
Timeline
Small Business Representative
Bank Of America
09.2018 - Current
Assistant Store Manager
Del Taco
05.2013 - 09.2018
No Degree - Accounting And Finance
Fullerton College
High School Diploma -
Western High School
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