Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Viviana Grajeda

Ramona

Summary

Professional with strong background in customer interactions, recruitment and resource coordination. Highly skilled in communication, independent working, detail oriented. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Study Participant Recruiter

ProSciento
05.2023 - Current
  • Responsible for timely recruitment, screening, and enrollment of qualified study participants for ongoing research studies and supporting recruitment-related administrative and outreach efforts.
  • Communicate study details and procedures, addressed questions and concerns.
  • Update demographic and medical history from study participant into database system Salesforce Health Cloud Production.
  • Trained new team members on essential clinical research protocols and procedures, promoting a culture of continuous learning.

Human Services Specialist

County of San Diego
11.2019 - 01.2023
  • Processed applications and followed strict procedures to keep sensitive data confidential.
  • Described procedures, requirements, and benefits to clients and interested parties.
  • Streamlined case management processes through effective organization and time management techniques, resulting in increased efficiency.
  • Met with clients to conduct assessments of current situations and establish what needs to address.
  • Maintained accurate case documentation, ensuring compliance with regulatory requirements and agency policies.

Training Advisor

Public Consulting Group and ResCare Workshop Services
01.2017 - 11.2019
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.

Property Manager (part-time/temp)

Walz Properties
05.2018 - 11.2018
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.

Loan Administrator

Pacific Southwest Realty Services
09.2006 - 06.2015
  • Enhanced loan processing efficiency by streamlining document management and ensuring timely completion of tasks.
  • Supported loan officers in obtaining necessary documentation for successful loan applications.
  • Assisted closings between borrowers, attorneys, title companies, and other relevant parties for a seamless process.
  • Managed a diverse portfolio of commercial loans, maintaining organized records and ensuring compliance with regulatory requirements.

Education

High School Diploma -

Sweetwater High School
National City, CA
06.2005

Skills

  • Administrative skills
  • Recruiting and sourcing
  • Team collaboration
  • Time management
  • New hire training
  • Self-motivated work ethic
  • HIPAA expert
  • Call center experience
  • Microsoft Office Suite
  • Case information confidentiality
  • Client engagement
  • Patient eligibility verification

Certification

  • Domestic Violence Essentials - 2018
  • GCP for Clinical Trials with Investigational Drugs and Medical Devices - 2023 and 2025

Languages

Spanish
Native or Bilingual

Timeline

Study Participant Recruiter

ProSciento
05.2023 - Current

Human Services Specialist

County of San Diego
11.2019 - 01.2023

Property Manager (part-time/temp)

Walz Properties
05.2018 - 11.2018

Training Advisor

Public Consulting Group and ResCare Workshop Services
01.2017 - 11.2019

Loan Administrator

Pacific Southwest Realty Services
09.2006 - 06.2015

High School Diploma -

Sweetwater High School

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Viviana Grajeda