Viviana Castillo
Dixon
Summary
Dynamic Brand Ambassador with two years of experience driving customer engagement and fostering brand loyalty through tailored interactions. Proficient in sales analysis and inventory management, delivering actionable insights to enhance stock turnover and optimize performance. Known for cultivating a welcoming store atmosphere that promotes effective team collaboration and adept conflict resolution. Strong organizational skills and a friendly demeanor, complemented by familiarity with office software and administrative tasks to ensure seamless daily operations.
Overview
2
2
years of professional experience
Work History
Receptionist/BDC Representative
Ammaar Toyota Vacaville
Vacaville, CA
01.2026 - Current
- Managed front desk operations, ensuring efficient flow of customer inquiries and appointments.
- Coordinated communication between departments, enhancing collaboration and service delivery.
- Maintained accurate records of customer interactions, improving data integrity and retrieval processes.
- Assisted in scheduling service appointments, optimizing technician availability and customer satisfaction.
Brand Ambassador
American Eagle
Vacaville, CA
10.2023 - 01.2026
- Engaged customers with personalized interactions, fostering a welcoming atmosphere and enhancing brand loyalty.
- Monitored sales trends and customer feedback, providing actionable insights that informed inventory decisions and improved stock turnover.
- Maintained accurate records of customer interactions, ensuring personalized service and fostering a welcoming shopping environment.
- Trained new staff on customer engagement techniques, ensuring high-quality service and fostering a positive team environment.
Education
High School Diploma -
Dixon High School
Dixon, CA06-2024
AA Degree - Business and General Education
Woodland Community College
Woodland, CA02-2026
Skills
- Sales Analysis
- Inventory Management
- Team Collaboration
- Conflict Resolution
- Telephone skills
- Data entry
- Customer/Client relations
- Verbal and written communication
- Appointment scheduling
- Office administration
- Technical support
Languages
Spanish (Native)
Timeline
Receptionist/BDC Representative
Ammaar Toyota Vacaville
01.2026 - Current
Brand Ambassador
American Eagle
10.2023 - 01.2026
AA Degree - Business and General Education
Woodland Community College
High School Diploma -
Dixon High School