VIVIANA CARREON
RIALTO
Summary
At In-N-Out Burger Store 286, I excelled in enhancing customer satisfaction and streamlining operations, showcasing strong multitasking and exceptional customer service skills. My leadership reduced staff turnover and consistently surpassed performance targets, demonstrating adaptability and a commitment to excellence.
Outgoing and dependable with knack for creating positive customer experiences. Understands importance of food safety and sanitation, and excels in cash handling and order accuracy. Committed to providing exceptional service and contributing to welcoming dining environment.
Overview
2
2
years of professional experience
Work History
Restaurant Associate Level 4
In-N-Out Burger Store 286
03.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Gathered hot menu items to fill orders for consumers with proper tray presentation.
- Counted cash drawer before shift and balanced at end of shift to reconcile sales.
- Streamlined food preparation processes for increased efficiency and reduced waste.
- Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
- Participated in regular staff meetings, sharing feedback on areas of improvement or success within the restaurant operations.
- Streamlined beverage service, ensuring timely preparation and delivery to tables.
- Enhanced menu knowledge, assisting guests with recommendations and dietary needs.
- Helped reduce staff turnover by fostering a supportive work environment and providing ongoing training opportunities.
- Boosted team morale and productivity, leading by example and providing support during peak hours.
- Consistently met or exceeded performance targets in terms of speed, quality, and customer satisfaction ratings.
- Maintained a clean and inviting dining area, enhancing the overall guest experience.
Education
High School Diploma -
Summit High School
Fontana, CA05-2025
Skills
- Strong multitasking
- Customer service
- Customer service focus
- Team player attitude
- Food safety
- Food prep
- Adaptability to change
- Cash handling proficiency
- Order taking accuracy
- Teamwork and collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Restaurant Associate Level 4
In-N-Out Burger Store 286
03.2023 - Current
High School Diploma -
Summit High School
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